Customer-Focused Operations Professional
Resume:
SHAWN
MCMANUS
********@*****.***
Avon, MN 56310
Bold Profile
I have a varied background that has helped me become a well rounded intelligent worker that make good decisions. Able to work well with others on the team and help them achieve their personal work goals. PROFESSIONAL SUMMARY
Worked as an industrial electrician for many years and when I moved to to the Rochester area found there wasn't and industry there. Made a pivot to opening my own full service granite, marble shop with 9 full time and 4 part time employees for 13 years. I sold the business due to divorce and stated at Mayo Clinic( St. Mary's hospital) for the benefits because I had my 3 kids full time. Pasted the post office exam and received an offer of employment and am now city carrier. ACCOMPLISHMENTS
United States Post Office - City Letter Carrier
Paynesville, MN • 04/2022 - Current
Mayo Clinic - Maintenance Technician
Rochester, MN • 02/2009 - 05/2022
Red Barn Granite - Owner
Elgin, MN • 06/1997 - 01/2010
WORK HISTORY
Inspected truck equipment and supplies and reported problems and safety hazards to supervisors following each shift.
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Distributed mail on foot to residences and businesses, delivering to approximately 860 customers per shift.
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Identified undeliverable mail items, completing necessary documentation for return to sender or forwarding accordingly.
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Provided exceptional customer service, addressing inquiries regarding mail and package deliveries.
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Maintained compliance with industry regulations and standards through meticulous record-keeping practices.
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Utilized variety of tools and test equipment to troubleshoot and diagnose equipment malfunctions.
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Positively engaged with customers and maintained professional appearance as company representative.
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Supervised creation of exciting merchandise displays to catch attention of store customers.
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SKILLS
• Geographical awareness
• GPS use
• Handheld Device Operation
• Mail delivery
• Package delivery
Organize and efficiently deliver
both.
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• Excellent driving record
Waukesha Area Technical Collage
Waukesha, WI • 01/1989
Industrial Electrician
EDUCATION
• Trained and developed team members to build human capital. Spearheaded initiatives aimed at improving internal communication channels between team members facilitating greater collaboration across departments.
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Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
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