Cheesemonger and Customer Experience Specialist

Rosa Luna

Norwalk, CA ***** +1-310-***-**** ************@*****.***

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PROFESSIONAL

SUMMARY

Dynamic and knowledgeable cheesemonger with expertise in product presentation and cheese selection at Gelsons Market. Proven ability to enhance customer experience and train staff on tasting techniques. Skilled in inventory management and fostering relationships with local producers, ensuring high-quality offerings and sustainable practices. Committed to excellence in food preparation and team collaboration.

SKILLS • Food preparation

• Cleaning procedures

• Sanitation practices

• Product presentation

• Menu planning

• Cheese Knowledge

WORK HISTORY CHEESEMONGER 10/2015 to 03/2025

Gelsons Market 12121 W Olímpica Blvd Unit 5 Los Angeles CA 90064 Curated diverse cheese selection, enhancing customer experience and product knowledge.

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Trained staff on cheese tasting techniques and product pairings, fostering greater team expertise.

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Implemented inventory management practices to maintain optimal stock levels and reduce waste.

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Developed relationships with local producers, ensuring high-quality, sustainable cheese offerings.

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Collaborated with culinary team to create unique recipes featuring artisanal cheeses, elevating menu options.

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HOUSEKEEPER 08/2007 to 07/2015

Private Housekeeping Napoli Dr Pasific Palisades Maintained cleanliness and organization of guest rooms, ensuring high standards of hygiene.

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Implemented efficient cleaning processes, reducing time spent on routine tasks.

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• Trained new staff on best practices for sanitation and safety protocols. Inspected facilities to identify areas needing attention and initiated corrective actions.

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Collaborated with team members to enhance overall service quality and guest satisfaction.

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• Cleaned and stocked guest rooms by replacing used towels and linens R L

vacuuming floors, making beds, and restocking bathroom items. DELI MANAGER 12/1992 to 06/2007

Pavilions Grocery Store Marina Del Rey, CA

Assisted in daily deli operations, ensuring compliance with safety and food handling standards.

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• Learned to operate slicers, scales, and other deli equipment effectively. Provided customer service by answering inquiries and assisting with product selection.

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Maintained cleanliness and organization of the deli counter and surrounding areas.

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EDUCATION High School Diploma 06/1990

José María Morelos, Zacatecas México

REFERENCES Pavilion Market Store Direct Napoleon Salgado Tel 1-310-***-**** Housekeeping

Television Producer Caryn Mandabach

House Manager Hilary Kenny

Tel 1-310-***-****

Gelsons Market Store Director Pablo Chavez

Tel 1-424-***-****

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