Project Manager with Broad Tech/Telecom Experience

HAROLD DEAN HILT

Long Beach, California ***** 323-***-****

**********@*****.*** www.linkedin.com/in/harold-dean-hilt

SUMMARY

A dedicated and highly knowledgeable project manager with demonstrated experience in customer service, telecommunications, database administration, event coordination, scheduling, strategic planning, and process improvement strategy. Demonstrated success leading projects and utilizing project management tools and processes from project initiation through system implementation. Established capabilities in leadership, cross-department collaboration, teamwork, client relations, communication, and organization. Proven success in resolving client issues and generating significant client / company cost savings.

EXPERIENCE

WINDSTREAM COMMUNICATIONS IRVINE CA.

Project Coordinator 06/2013 to 11/2024

•Orchestrated and executed voice and data services for over 3,500 clients over a span of ten years.

•Produced comprehensive telecommunication reports and devised multiple disaster recovery strategies.

•Collaborated cross-functionally with departments including Dispatch, Provisioning Service Activations, Translations, Sales Engineering, and Sales to ensure optimal product delivery to customers.

•Managed post-implementation customer inquiries including billing and technical support.

FAMRERS INSURANCE Los Ángeles CA.

Telecommunications Voice/ Data Analyst – Provisioning and Billing 05/2008- to 06/2013

•Processed and fulfilled over 200 telecom provisioning orders annually.

•Facilitated communication between vendors, engineers, and carriers to initiate and enhance Voice and Data services.

•Oversaw telecommunications billing and addressed circuit outages.

•Organized and coordinated installations for remote Farmer Insurance employees with respective carriers

BLACKBOARD Phoenix, AZ.

Order Management Client Support 07/2006 to 05/2008

•Assisted clients in integrating POS modem credit card services and delivered detailed reports.

•Engaged daily with multiple telecommunication companies, addressing provisioning challenges, order processes, and implementations.

•Remedied and resolved Remote Desktop and PC Anywhere profile discrepancies.

INFONET SERVICES/ BRITISH TELCOM El Segundo, CA.

Principle Systems Provisioning Engineer – Network Operations 12/2001 to 04/2006

•Worked with carriers on billing disputes and provisioning to deliver worldwide voice and data services.

•Scheduled circuit installations and worked with local installers coordinating timeframes.

Network Project Manager - Global Logistics 01/1998 to 12/2001

•Worked with USA and international carriers to ship telecom equipment worldwide.

•I had to do paperwork to ship internationally and work with international partners for shipping equipment.

Additional Relative Experience 01/1979 to 12/1997

During my tenure at GTE/Verizon, I undertook various roles, including:

• Network Customer Sales Support and Provisioning Analyst 06/1994 to 12/1997

•Worked with Sales on selling new products and services from a technical perspective.

• Network Applications Engineer 12/1988 to 06/1994

•Download central office switches to build new databases for increasing telecom service to switches.

•Work with third party vendor for new database tapes for downloading to existing switches.

• Sr. Network Operations Planning Analyst – Network Planning 04/1982 to 12/1988

•I would plan new central offices for new services in newly developed areas.

•Developed and created telecom drawings.

• Switching Systems Engineer and Installer 01/1979 to 04/1982

•Experience in central office installation and working with others to install new ISDN switches.

•Worked on Power grids and switching software.

EDUCATION

MISSOURI STATE, Springfield, Missouri

Bachelor of Science in Industrial Electronics

Minor in Electronic Communications

Graduated 1977

PROFESSIONAL DEVELOPMENT SKILLS

• Effective Communications

• Telecom Ethics and FCC Regulations

• Innovations in Telecom: Products, Services, Wireless, and WiFi

• Member of IEEE (1985-2008)

TECHNICAL SKILLS

• Proficient in Microsoft Suite: Outlook, Excel, Word, PowerPoint, and Visio.

• Skilled in telecom systems: WINOM, REMEDY, M6, and WINPROJECT.

• Strong writing and typing capabilities

• Problem solving, Multitasking and Attention to Detail

• Budget Management

• Proficient with Office Equipment and Tools.

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