Customer Service Leader with 10+ Years Experience
Resume:
Ahmed Abdalla
Chicago, IL
*******@*****.***
PROFESSIONAL SUMMARY
Customer service and sales professional with 10+ years of experience in managing VIP accounts, driving sales, and optimizing customer relationships across diverse industries. Adept at resolving complex issues, upselling, and improving service delivery. Strong communicator in both English and Arabic, with leadership experience and a focus on customer satisfaction. Currently pursuing a Cybersecurity Advanced Certificate.
PROFESSIONAL EXPERIENCE
MSC Mediterranean Shipping Company (USA) Inc.
Customer Service Manager – VIP Accounts Export
Dec 2019 – Dec 2023 Chicago, IL
• Managed VIP customer inquiries, ensuring efficient order processing, troubleshooting, and upselling.
• Achieved 20% increase in sales through targeted upselling strategies.
• Collaborated with cross-functional teams to resolve customer issues, maintaining resolution time under 1 hour.
• Promoted MSC’s culture and values, contributing to company-wide performance improvements. Emirates Airlines
Flight Attendant
Jan 2013 – Aug 2018 Dubai, UAE
• Delivered top-tier customer service, ensuring safety and comfort for passengers.
• Conducted emergency procedure demonstrations and cabin checks.
• Resolved in-flight issues promptly, enhancing passenger satisfaction. CBRE Property Management (TDIC)
Customer Service Executive
Oct 2010 – Dec 2012 Chicago, IL
• Managed sales and leasing inquiries for high-end properties.
• Interpreted calls in English and Arabic, addressing client needs and concerns.
• Worked with the team to resolve complaints and improve service. Brisk Consulting
Assistant Sales Manager
Oct 2007 – Dec 2009 Cairo, Egypt
• Exceeded monthly sales targets by $50K+ and developed key relationships with customers and suppliers.
• Contributed to marketing and event planning, boosting sales and brand visibility. Brisk Consulting
Business Executive
Aug 2004 – Sept 2007 Cairo, Egypt
• Provided quotes and product information to potential clients.
• Represented the company at trade shows, expanding the client base. EDUCATION
Cybersecurity Advanced Certificate (In Progress)
Wilbur Wright College, Chicago, IL
B.S. in Commerce & Business Administration (Economics & Foreign Trade) Helwan University, Cairo, Egypt May 2009
Post-Graduate Degree in Accounting
Trade Technical Institute, Cairo, Egypt May 2004 CERTIFICATIONS & TRAINING
• Flight Attendant Certification Emirates Airlines Training College
• Microsoft Sales Training IT Egypt Corporation / Microsoft Gold Certified
• English Proficiency Course American University in Cairo (AUC)
• Leadership & Communication Skills Emirates Airlines Training College SKILLS
• Customer Relationship Management (CRM)
• Sales Strategy & Upselling
• Cross-Functional Collaboration
• Bilingual: English & Arabic
• Problem-Solving & Conflict Resolution
• Time Management & Prioritization
Contact this candidate