Customer Service Leader with Driver Safety Expertise

Shesh Nath Shah

*** ***** ****** #*, *******, Ca 94603 • 510-***-**** • *************@*****.***

Profile

Experienced customer service advisor with outstanding customer service skills, and proven problem-solving abilities. Passionate about guaranteeing customer satisfaction and results. Strong conflict resolution skills and leadership quality have helped me successfully exceed targets in a fast-paced environment. Full knowledge of operational safety standards for buses and coaches. More than seven years of clean driving record.

EDUCATION

● High School Diploma, Class of 2012

● San Jacinto College, 2017-2019

● Valencia University, 2020

EXPERIENCE

Round table manager April 2024- current

Operation Management.

Staff Management.

Customer service.

Financial Responsibilities.

Marketing and Promotions.

Compliance and Administration.

Problem Solving

● Paraprofessional September 2023- March 2024

Providing staff support in an Educational Environment.

Working with the children individually to help with Science and History.

Helping students become more independent.

Assist student with special needs

● Full time Athlete, Nike Clearance Store December 2021 - May 2023

Operate cash register

Perform shipping and receiving duties

Stock the floor

Perform cleaning duties

Build visual displays

● Translator December 2019 December 2021

Translation from English to Hindi and vice versa

Translation from English to Nepali and vice versa

Convey the meaning of words from one language to another.

● Driver - Uber August 2018-2019

I would make sure my passengers got to their destination safely.

Communication skills were used when needed.

Picking up passengers

Transporting clients between places

Keeping vehicle in good condition

Driving safely

● Gas station January 2015-January 2018

Providing excellent customer service

Managing the cash register

Stocking shelves

Make sure everything is organized

Ensuring the station is clean and safe

SKILLS

● Customer Service Excellence

● Sales & Negotiation Skills

● Conflict Resolution

● Interpersonal Skills

● Organizational

● Know how to Fluently Speak and Write Nepali, Hindi, Bhojpuri and English.

● Open to Adopt a new environment.

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