Customer Service & Shift Leader Professional
Resume:
Jonathan Gill
Houston, TX *****
********.*.****@*****.***
Professional Summary
To advance in a meaningful way, on a team/or with a company while gaining experience to build my character, career and skillset.
********.*.****@*****.*** 832-***-****
VOLUNTEER EXPERIENCE OR LEADERSHIP
• Volunteered at Starbucks open forum in the Houston Food Bank.
• Was enrolled in management development courses with Starbucks.
• Assigned to manage two stores when proper leadership was needed. Authorized to work in the US for any employer
Work Experience
Stocker
Walmart-Katy, TX
October 2021 to Present
Stock products to sales floor.
Bring down products for customers as needed.
Gives customer service to help find desired products. Receives shipments and organizes back of house.
Counts current inventory daily and weekly.
Delivery Driver
Amazon DSP-Katy, TX
August 2020 to June 2021
Loaded van up with packages/boxes.
Drove company vehicle abiding to local laws.
Delivered packages to customers to desired preferred locations. Gave customer service ensuring packages are delivered on time. Shift Supervisor
Starbucks
January 2012 to August 2020
• Leading a team in order to create an excellent overall experience for customers.
• Manage positions to create flexibility for maximum efficiency in order to support partners on the floor.
• Inventory management & cash handling.
• Clear, concise & effective communication to accomplish day to day goals.
• Utilizing company knowledge when training new partners. Team Leader
Smoothie King
May 2016 to May 2017
• Building clientele within the gym.
• Crafting smoothies & recommending based on customer needs.
• Operating cash/card transactions.
• Ensuring store cleanliness is up to par.
• Delivering above par customer service.
Education
High School Diploma
Memorial High School
2011
Skills
• POS
• Food Service
• Shift Management
• Food Safety
• Cash Handling
• Organizational skills
• Food Handling
• Enthusiasm for gaining insight on company logistics & day to day operations. Ability to quickly adapt to/and support others in fast paced environments.
• QuickBooks (Less than 1 year)
• Food Preparation
• Management
Certifications and Licenses
Accounting Assistant/Bookkeeper
May 2021 to Present
Certified in accounting fundamentals, excel, and quickbooks. Food Safety Manager
May 2020 to May 2025
Certified food safety manager state issued.
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