Customer Care Specialist with 20+ Years Healthcare Experience

Seasoned healthcare professional with over ** years of experience and a proven 7-year track record as a dedicated customer service operator at Methodist Hospital. Committed to delivering 100% customer satisfaction through exceptional phone etiquette, advanced computer proficiency, and a detail-oriented approach. Recognized for being a dependable team player with a strong ability to communicate clearly, resolve issues efficiently, and support patient-centered care in fast-paced, high-demand environments.

Dynamic customer service professional with 20+ years of healthcare experience, offering strong communication, problem-solving, and electronic charting skills to support seamless patient interactions. Committed to enhancing patient satisfaction and upholding healthcare standards through compassionate service, attention to detail, and collaborative teamwork that contribute to a positive and efficient environment.

Career Experience

Advisor I Specialist at CONCENTRIX USA INC. August 2025 — November 2025

•Coordinated with cross-functional teams when specialized attention was needed to resolve complex cases.

•Handled incoming B2B calls, supporting business clients with product information, service requests, and account-related questions.

•Technical support offered by diagnosing issues, guiding users through solutions, and ensuring minimal downtime for customers.

•Entered detailed notes and updates into internal systems to maintain accurate customer and case records.

•Maintained strong performance in customer satisfaction, response time, and issue resolution standards.

Certified Nursing Assistant at SHIFTKEY AGENCY January 2021 — Present

•Helped patients with personal hygiene tasks, such as bathing and dressing, while supporting respect for patient privacy and dignity.

•Completed daily documentation and charts on patient care and input reports into practice databases.

•Demonstrated strong communication skills when interacting with patients, families, and healthcare professionals.

•Kept up to date on all safety protocols related to the job role.

Hospital Customer Service Operator at METHODIST HOSPITAL January 2023 — January 2024

•Assisted patients with personal hygiene tasks, such as bathing and dressing, while maintaining respect for patient privacy and dignity.

•Completed daily documentation and charts on patient care and input reports into practice databases.

•Demonstrated strong communication skills when interacting with patients, families, and healthcare professionals.

•Kept up to date on all safety protocols related to the job role.

•Managed incoming calls paging and connecting patients with doctors, and nurses with doctors, and internal pages connecting doctors with doctors, resolve issues, and provide exceptional customer service.

Education

Bachelor of Science, January 2023 — January 2026

COLORADO TECHNICAL UNIVERSITY

HiSet/GED, January 2014

IOWA WESTERN COMMUNITY COLLEGE

Areas of Expertise

Awards

President's List, Colorado Springs Spring, 2024

Dean's List, Colorado Springs Winter, 2024

President’s List, Colorado Springs Summer, 2025

Microsoft PowerPoint Time Management

Communication Skills Adaptability

Computer Skills Problem-solving

Microsoft Office Detail-oriented

Customer Service

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