Administrative Specialist Seeking Remote Call Center Role
Resume:
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Paula B. Rodriguez
Vancouver, WA 98685
Objective
To find a position that will utilize my strong Administrative experience. Work Experience
Son-Ray Pest Control, LLC, Peoria, AZ, Co-Owner August 1, 1996 – 2011 I Managed the Office from inception of business. My work involved all start up tasks from licensing, insurance, purchasing, payroll, hiring, Accounts Receivables, Accounts Payables, scheduling and sales.
Licensed applicator in categories of B1, B2 and B8 with Office of Pest Management As co-owner I built the business from the ground up, assisting with financing (without the use of Small Business Administration loans or outside investors), organized business systems, implementation of new technologies, establishment of customer accounts and payroll.
I developed excellent working relationships with customers, vendors and third party contractors.
Repwest Insurance
Equipment Damage Rep December 2012 through June 2016 Reviewed files, gathered photos, estimates and prepared files for Subrogation. I reviewed Roadside Assistance Files and EDU Liability files to rule out third party liability. Route appropriate files to a Liability Adjuster for further investigation. While working in this department I was also tasked with covering for Subrogation Specialist, while she was on maternity leave. I ran the Outside Collections program from March, 2015 through June, 2015. I also assisted with Subrogation duties. Assigned subrogation files to subrogation specialists, work the daily EDU Liability Report from Risk Management to search for third party liability and create a CRU Referral when appropriate, performed Accurint searches for subrogation specialists, receive E-Alert calls and collect payments for equipment damages and remove customers from E-Alert when payment is received. Assist with any other Subrogation Tasks that are assigned to support the subrogation team.
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Sun Country Trailers
Executive Assistant January 2017 – June 23, 2019
Provide Administrative Support to the CEO of Sun Country Trailers. Answer Phones
Accounts Payable
Prepare Trailer Packets for Outbound Trailers
Filing
Notarize Documents
E-Institute and Taylion Virtual Academy
Enrolllment Specialist
July 25, 2020 – March 5, 2021
Worked in the Sales and Marketing Department making outbound calls to gain new business for E-Institute and Taylion. November 2019 Sales and Marketing Department closed and Transferred to Taylion Virtual Academy. Help Obtain enrollment applications from website. Contact parents or student to father documents needed to enroll. Make Records Request to previous school as needed. Schedule Orientation appointments when documents are gathered. Perform Orientation appointments on Tuesday and Thursday. Help with attendance when available.
March 2021- December 2022
Urban Desert Pest Control
Scheduled pest control appointments. Answered phones Made collections calls.
March 2023 -December, 2022
Lowes
Worked as part time cashier from 3/14/2023 to present.
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Education
South Amherst High School-South Amherst Ohio
High School Diploma Graduated June 6, 1980
I studied business and accounting in High School.
* Member of the National Honor Society
Skills
Excellent working knowledge of Microsoft Office Suite with correspondence, maintaining database information in Microsoft Excel, and some experience with Microsoft Access. Good working knowledge of Power Point and Microsoft Publisher. Excellent working knowledge of Intuit Quick Books. Payroll functions, accounts receivable and accounts payable. Excellent working knowledge of RDF Software Structural Pest Control System scheduling program used to route the technicians valley wide. Work daily with Microsoft Outlook and Microsoft Outlook Express to maintain communication. I have cultivated excellent working relationships with the Office of Pest Management, the State Governing Agency of the Pest Management. Report Termite Action Reports to the OPM via their electronic reporting system. Maintain clear and accurate records. Professional References
Brian Moran, CEO, Sun Country Trailers, 602-***-**** Lorena Ramirez, Subrogation Specialist, Repwest Insurance, 800-***-**** ********@*******.***
Veronica Soto, Retired
Sheila Piskor, RN, 313-***-****
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