Multilingual Administrative Assistant / Secretary
Resume:
Mabel Acosta
Freeport, NY *****
*****.********@*****.***
EDUCATION Life Sciences Secondary School New York, NY High School Diploma
New York Career Medical Institute New York, NY
Medical Billing Certificate
EXPERIENCE
10/2021 to Present NYU Langone Health New York, NY
DEPARTMENTAL SECRETARY
• Performs variety of duties in support of office operations, including but not limited to, secretarial duties that are complex in nature and require considerable judgment. Compiles accurate patient insurance information, provides accurate and complete insurance information to billing service. Maintains inventory of office supplies at front desk. Maintains information for department in accordance with departmental, Medical Center, HIPAA, Federal, State and City Agency regulations.
• Performs other duties as assigned.
• Takes and transcribes moderately complex dictation using short/longhand, transcription equipment and/or departmental systems; prepares and edits general correspondence.
• Assists in training of new staff for the department. Orients new employees on departmental and pertinent Medical Center policies and procedures. Trains new personnel in efficient operation of departmental systems. Suggests new or modifications to existing office systems.
• Collects and organizes all appropriate insurance and financial documentation for patients prior to cardiac Cath/EP procedures. Meets specifications given by supervisor, is attentive to details and adheres to pertinent Medical Center policies when scheduling.
• Serves as receptionist by answering phones, scheduling patients and preparing daily schedules. Greets staff and visitors for section, obtains information and directs to appropriate area/individual.
• Coordinates repair/service of office equipment, keeps file of service records. Assures accuracy and completeness of printed reports to be sent out. Keeps up-to-date list of referring physicians and mailing labels. Distributes/mails reports to appropriate clinical staff/patients.
02/2016 to 10/2021 NYU Langone Health New York, NY
SECRETARY II
Gather all patient demographic related data and materials from patients. Obtain insurance information (ID card, Photo ID’s, or Referrals). On subsequent visits, ask them to verify demographic information and make any necessary edits to complete intake process.
Schedule initial encounters follow up appointments for Physical Therapy and Doctors, transcribe outside X-ray referrals/procedures when applicable.
Provide reception assistance (i.e. greet patients, answer calls, requests for assistance are directed to proper individual.) Screens telephone callers in pleasant and a professional manner; handles call; take messages or direct callers to appropriate person or area.
Collect and asked patients to sign patient related documents including HIPAA, MSPQ, and ABN’s. Scanned all necessary documents (insurance cards, lab requisitions, referrals, Photo ID’s) into the intake system.
Refer patients to correct waiting area.
10/2014 to 02/2016 NYU Langone Health New York, NY
PATIENT TRANSPORT
In charge of patient’s safety from point A to B.
Aware of patients well-being maintain patient calm and stable throughout the ride.
Followed protocols such as double ID patient.
Respect patient’s privacy.
SKILLS
Bi-lingual in English and Spanish
Exceptional customer service skills and inter-personal communication
Computer Literate and able to type 45/WPM
Experience with Microsoft Office and Epic
Familiar with Medical Terminology and ICD-10 Codes
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