FinTech Application Support Specialist with MCA

Swetamayee Patel

Bangalore, India ****** 845-***-**** *****************@*****.***

Professional Summery

Looking forward to an opportunity to work in a professional environment that encourages innovative thinking, recognition and career development, where my interpersonal skills and professional skills are utilized resourcefully, contributing to the growth of the organization and my career as well.

CORE COMPETENCIES

Category

Skills

FinTech & Domain

Loan Origination System (LOS), Loan Management System (LMS), Fin-tech Operations, Full Loan Life cycle Management

Software Testing

Manual Testing, Functional Testing, Regression Testing, Integration Testing, User Acceptance Testing (UAT)

Tools & Database

SQL, Jira, Zoho Ticketing, Postman, Grafana, DBeaver, SAP (Plant Maintenance - Functional)

Methodology

Root Cause Analysis (RCA), Agile Methodology, Technical Troubleshooting, Cross-functional Collaboration

EXPERIENCE

02/2024 - Current

Application Support

Kinara Capital private limited - Bangalore, India

●Working as an Application support with Kinara Capital in Bangalore, with a tenure of 1.7 years in the FinTech domain.

●Excellent knowledge of LOS and LMS applications.

●Ensuring continuous and effective front-end and back-end functionality of all critical applications. This includes quickly identifying, analyzing, and resolving technical issues and bugs that affect the loan application process, loan servicing, or internal business operations.

●Providing technical support to various departments (like operations, finance, and branch staff) who rely on the internal applications to process loans, manage collections, and service customers.

● Working closely with Kinara's software development teams and vendors to escalate complex issues, perform root cause analysis, test fixes, and manage application updates and code migration across different environments.

●Gained substantial experience in manual testing over a span of more than 1+ years.

●Extensively experienced in Smoke testing, Functional testing, Integration testing, Regression testing and Sanity Testing

08/2021 - 08/2022

UXI Analyst

West Pharmaceutical Services - Bangalore, India

●Experienced UXI Analyst with West Pharmaceutical Services, having 1+ years of experience.

●Collaborated with cross-functional teams to gather requirements and develop functional specifications for system enhancements and process improvements

● Developed and maintained project plans, ensuring adherence to timelines and quality standards.

● Facilitated stakeholder meetings to elicit requirements, manage expectations, and communicate project updates.

● Participated in user acceptance testing (UAT) to ensure successful system implementations and smooth transition to business-as-usual operations.

● Prepared and delivered comprehensive reports and presentations to senior management, providing insights and recommendations for strategic decision-making.

PROJECTS

Company : Kinara Capital Private Limited.

Vendors : Autonom 8, Frappe

Role : Application Support

Description:

This is a Customized LOS/LMS application developed from scratch which is an open-source full-stack web and Mobile application. This application contains an end-to-end loan lifecycle.

Company : West Pharmaceutical Services

Role : UXI Analyst

Description:

The goal was to make plant maintenance run smoother. We reviewed the entire process, from creating a job request (notifications) to completing the task (work orders), to finding problems and suggesting ways to speed everything up.

Education

Post Graduation : MCA

Trident Academy of Creative Technology, Odisha

GPA: 8.3

Graduation: BCA

National Institute Of Computer Education, Odisha

Percentage : 72

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