Receptionist & Customer Service Specialist
Resume:
R
Alana
Rhodes
alanarhodes**@gmail.
com
Weimar, TX 78962
SUMMARY
Resourceful Dietary Aide with extensive knowledge of food service practices and proven communication skills.Compassionate and detail-oriented worker with dedication to safety and productivity. Efficient and accurate professional with dedicated approach to customer service, facilities maintenance and safety management looking to acquire a service position where I am able to utilize my skills and contribute to the success of the company. Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities. Personable and dedicated Customer Service Representative with extensive experience in
[Type] industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses. SKILLS
Cash Handling
Point of sale operation
Sanitation practices
Meal Preparation
Dietary habits evaluation
Time Management
First Aid/CPR
Analytical and Critical Thinking
Written Communication
Typing
Microsoft
Charting
Customer Service
Product knowledge
Documentation and reporting
Retail store support
Professional telephone demeanor
POS systems expert
CRM
Needs Assessment
Information Updates
Inbound Customer Service
Inbound and Outbound Calling
High-energy attitude
Retail sales customer service
Call Center Operations
EXPERIENCE
Customer Service Agent
Weimar, TX
Cavender Auto Country / Jan 2021 to Current
Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
Managed high-volume of inbound and outbound customer calls. Utilized active listening and communication skills to address customer inquiries and escalate issues to supervisor.
Reviewed files, records and other obtained documents to respond to customer requests.
Maintained strong call control and quickly worked through scripts to address problems. Returned customer calls in established turnaround time to meet company objectives. Leveraged reference tools and conducted trainings to improve customer service. Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Answered inbound calls, chats and emails to facilitate customer service. Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
Dietary Assistant
Weimar, TX
Parkview Manor/ Dec 2012 to Current
Delivered nourishment and supplements to nurse station for distribution to specific residents.
Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
Served meals to residents in accordance with established schedules and dietary procedures.
Assisted in maintaining dry storage areas and handling unpacking, dating and rotating of food and non-food supplies as directed.
Arranged tray and or table settings with proper tableware, condiments and tray card. Upheld efficiency of meal services by pre-setting tables before patients arrived. Maintained strict levels of cleanliness for tables, floors and prep areas. Customer Service Cashier
Weimar, TX
Loves Travel Center/ May 2012 to Nov 2013
Processed fuel and merchandise transactions by operating POS system with accuracy. Offered assistance to customers unfamiliar with fueling vehicles, demonstrating appropriate measures for pumping gas.
Cleaned up gas and other spills in accordance with spill procedures. Maintained clean and orderly work station.
Responded to all customer inquiries thoroughly and professionally. Delivered exemplary customer service and warmly greeted guests. EDUCATION AND TRAINING
High School Diploma
Weimar High School
Weimar, TX
Brawley
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