Bilingual Office Administrator and Front Desk Expert

Anayency Chivichon

702-***-**** **********@*****.***

Objective

Seeking Full Time or Part Time employment as an Office Administrator, Front Desk and Customer Service Representative, Human Resources, Management. To obtain an opportunity to mature in my professional career within a stable company while consistently utilizing my professional abilities, integrity, dedication and reliability to contribute to achieving the goals of the company.

Skills

Fluent in English and Spanish

Excellent Written and Verbal Communication Skills

Outstanding Organizational Skill

Detail Oriented

Excellent customer service skills

Recognizes an emergency situation and takes appropriate action

Able to perform a variety of duties, often changing from one task to another of a different nature, with impending deadlines and/or established timeframes

Completes multiple tasks with both speed and proficiency

Work Experience:

Bellagio - 08/1/2021 - 8/20/25

Front Desk Agent

●Greeting and thanking guests in a sincere manner.

●Checking guests in on arrival and out on departure.

●Posting charges to appropriate guest accounts.

●Anticipating and addressing guests' needs, and resolving their problems and complaints.

●Assisting guests with disabilities.

●Collaborating and communicating with other internal departments to ensure guest satisfaction.

●Complying with company procedures and safety policies.

Managedpay - 09/2020- 06/2021

Human Resources Coordinator

●Assist with all internal and external HR related inquiries or requests.

●Maintain both hard and digital copies of employees' records.

●Assist with the recruitment process by identifying candidates, performing reference checks and issuing employment contracts.

●Assist with performance management procedures.

●Schedule meetings, interviews, HR events and maintain agendas.

●Coordinate training sessions and seminars.

●Perform orientations and update records of new staff.

●Produce and submit reports on general HR activity.

●Assist with payroll and ad-hoc HR projects.

●Support other assigned functions.

●Keep up-to-date with the latest HR trends and best practices.

Diamond Resorts- 03/2019- 03/2020

Senior Specialist

Escalation's Department - Promotion

Reservation Sales Specialist

●Perform outbound sales calls to assist potential guests, owners and members with activating reservations and confirming their arrival information.

●Maintains a working knowledge of all resorts, Company products and services as they related to marketing and the company as a whole.

●Updates reservations system with detailed notes regarding all guest information and reservations that the agent is responsible for.

●Processes cancellations and reimburses payment when necessary.

●Processes payment for reservations.

●Remains compliant with PCI and privacy standards.

●Immediately informs management of any escalated issues while handling guest calls.

●Learns and delivers a branded and scripted presentation and qualification pitch. Adheres to Company scripting standards when selling and reserving Company products.

●Provides accurate and comprehensive answers to customer questions for all products and services provided by the company.

●Responsible for accurate data entry.

●Responsible for recovering packages attempting to cancel.

●Adheres with federal guidelines as they relate to the Do Not Call List and Consent To Call.

●Complies with training received on all Company software and computer programs.

●Completes all required Company training and compliance courses as assigned.

Westgate flamingo bay-03/2017- 06/2018

Human Resources coordinator/Director

Pull out review and Forward applications both paper and online to hiring managers on a daily basis. Conduct phone screening of candidates prepared job fair materials. Check rehire status on all applicants. Serve as a primary contact for walk-ins new hires and employee questions answer questions for employees and external candidates about submitting resumes, transfer request referrals and exc. Administer I-9 verifications including. self audit of completed I-9 forms. Complies with USCIS requirements for non-Aliens work authorization by using a PC and entering information into the Social Security office database.

Diamond Resorts International-07/2015- 09/2016

Lead Dispatcher/ Sales Marketing

Answered incoming calls, providing outstanding customer service. Provided information regarding resort, checked availability for guest tours and tour information from Concierge. Search/research guest names and tour history in the company database. Updated and maintained guest information in the system.

Master Corporation Inc-12/2013- 7/2015

Manager/ Housekeeping Dept.

Supervise and motivate all housekeeping personnel with daily supervision to include staffing, training, discipline, scheduling and visually monitoring performance to ensure adherence to all service and productivity standards to provide guest satisfaction.

Recruits, hires, and provides career development for the housekeeping staff; conducts performance evaluations and provides feedback for team members.

Establishes standards and procedures for work of housekeeping staff.

Inspects and evaluates physical condition of establishment.

Responsible for department budget and staffing guide.

Submits to management recommendations for painting, repairs, furnishings, relocation of equipment, and reallocation of space.

Periodically inventories supplies and equipment.

Investigates new and improved cleaning instruments and methods.

Completes department payroll and tracks overtime.

Attend managers meetings.

Responds quickly to guest complaints in a friendly manner. Follows up to ensure guest satisfaction.

Education

Associate of Science Degree in Criminal Justice, 2012 Everest College Henderson, NV

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