Veterinary Assistant/Technician - Compassionate Care Pro

LILY GOLDBERG

847-***-**** ****.********@*********.***

V ETERINARY ASSISTANT/VE TERINARY T ECHNICIAN

Compassionate and motivated veterinary professional with a lifelong passion for animal care and hands-on experience in both clinical and client service settings. Seeking a role as a Veterinary Assistant, Veterinary Technician, or similar position in a busy, team-oriented practice. Skilled in handling and monitoring pets, assisting veterinarians during procedures, preparing medications and equipment, and maintaining a clean, safe, and welcoming environment. Recognized for strong communication, attention to detail, and a patient demeanor that supports both pets and their owners.

PROFESSIONAL EXPERIENCE

BANFIELD PET HOSPITAL Client Service Coordinator Mt. Prospect, IL 2025 – Present Facilitate the flow of clients and pets through the hospital by coordinating appointments, supporting the veterinary team, and ensuring excellent communication with clients.

Serve as the first point of contact, greeting clients warmly and ensuring a welcoming atmosphere.

Manage client scheduling and check-in/check-out process to maximize hospital efficiency.

Facilitate communication between clients and medical team to support quality care.

Promote client loyalty by creating a positive experience, encouraging repeat visits and referrals.

Process client prescription orders and refills.

DEERFIELD ANIMAL CARE CENTER Kennel Assistant Deerfield, IL 2022 – 2025 The Kennel Assistant is responsible for the care and well-being of the boarder and hospital pets during their stay at the facility.

Feed dogs and cats that are guests or patients at the kennel.

Clean and sanitize the dog and cat cages.

Take the dogs individually out for playtime and to go to the bathroom.

Launder towels and clean food and water bowls.

NOTHING BUNDT CAKES Guest Service Representative Deerfield, IL 2020 – 2022 Served as the first point of contact and an essential role to engage and assist guests with orders, create a memorable experience, and leave a positive, lasting impression.

Promptly greets walk-in and phone guests with genuine warmth and helpful enthusiasm to determine interests and needs to create a superior guest experience.

Processes guest orders efficiently and accurately utilizing point-of-sale system.

Upholds a clean and organized bakery presentation, which included routine sweeping/mopping of the floor, and dusting/cleaning of countertops, windows and other surfaces, and stocking of merchandise. COUNTRYSIDE ANIMAL CLINIC Volunteer Northbrook, IL 2019 – 2020 Assisted the Veterinarians and staff with animal exams and lab testing.

Observed the behavior and condition of the animals.

Restrain animals during exams and procedures.

Prepared medications and instruments for procedures and surgery. EDUCATION & PROFESSIONAL DEVELOPMENT

College of Lake County Grayslake, IL

• Associate of Arts, In Progress (2022 – Present)

• Veterinary Assistant Program (2023) Completed classroom instruction and 100-hour clinical externship University of Arizona Tucson, AZ Veterinary Science Major (2021 – 2022)

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