Data Entry and Customer Service Professional

Andre Fuller

725-***-**** ******.*******@*****.***

Work Experience

Data Entry Clerk

Microsoft, Reno Nevada December 2023 - Present

-Processing customer orders and electronic agreements with high accuracy and efficiency with revenue over $500k in revenue daily.

-Communicating with hundreds of commercial executives and partners to validate government and educational software registration.

-Resolved 240 monthly customer service online cases amending, terminating, or renewing aforementioned government and educational software registrations and enrollments.

Scheduler and Receptionist

Safe Lube Plus, Reno Nevada July 2022 - November 2023

-Conversed with hundreds of customers daily to recommend and schedule oil changes for the correct model and year of vehicle.

-Planned each lube tech with individual vehicles using scheduling software and filing a detailed report for hundreds of vehicles daily.

-Consulted with customers for repairs with values in upwards of $1k with various tests, evaluations and hardware.

Customer Service Representative

MMG Representatives, Reno Nevada August 2021 - June 2022

-Interacted with clients to promote charitable programs for customers, ensuring clear communication and professionalism.

-Handled customers inquiries, resolved issues promptly, and provided technical assistance regarding digital sign up tools.

-Improved customer engagement through empathetic communication and efficient problem solving.

Software Maintenance & Project Handler

Henry Schein, Sparks Nevada May 2020 - July 2021

-Coordinated numerous projects within the warehouse such as adding new locations to store products, and updating software on radio frequency guns for pickers.

-Troubleshot warehouse equipment such as warehouse packaging software and inventory control software.

Skills

Customer Service, Microsoft Word, Excel & Outlook, Data Analysis, Communications, Computer Literacy, Database Management, Conflict Management, Communication Platforms, Software Troubleshooting, Software IT

Education

Associate’s Degree - University of Nevada, Reno

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