Experienced Automotive Service Advisor with 35+ Years

JOSEPH C. WALSH

*** ******* ****** ******, ** ***21-1820 m: 781-***-**** e: **********@*****.***

Professional Summary:

Over 35 years of professional experience as an Automotive Service Advisor. Able to maintain a long list of repeat customers for continued service to many customers and have been able to establish a large clientele over my lengthy career. Great communicator and willingness to help customers to get their vehicles back in a timely manner. Good relationships with all internal personnel as well.

Core Competencies:

Excellent Customer Server skills

Ability to keep a long list of clientele for steady repeat business

Great interpersonal skills

Great communicator with customers

Enjoy taking care of a customer as it pertains to servicing their vehicle

Professional Experience:

Chambers Lexus Higham, MA Feb 2024–Apr 2024

Role: Service Advisor

Assisted customers with scheduling appointments

Always kept open dialog with customers

Gave customers a sense of ownership in getting their vehicles serviced

McGovern Kia, Norwood, MA Dec 2022–Jul 2023

Role: Service Advisor

Assisting customer with scheduling appointments

Updating the status of their vehicles

Contacting customers when parts were received

Informed them if additional services were needed

Parkway Toyota, formerly Prime Toyota West Roxbury, MA Jul 2009–Feb 2022

Role: Service Advisor

Earned certification from Toyota with annual renewals

Assisted customers in servicing their vehicles to their complete satisfaction

Entrusted to make decisions on warranty claims without management intervention

Handled all logistics with customers to complete the work on their vehicles

Always returned customer phone calls in a timely manner

Received multiple Service Awards for Customer Service

Managed the Service group while Service Manager was away

Toyota of Braintree, Braintree, MA Nov 2008 – Jul 2009

Role: Service Advisor

Earned certification from Toyota with annual renewals

Scheduled appointments for service customers

Dispatching to service technicians based on skill level

Worked well with all internals resources

Copeland Toyota Jan 2008 – Nov 2008

Role: Service Advisor

Earned certification from Toyota with annual renewals

Dispatched work to service technicians on availability and skill level

Worked with customers on fixing their vehicles in a timely manner

Handled warranty work for customers

Boch Toyota, Norwood, MA Jan 2006 - Jan 2008

Role: Service Advisor

Earned certification from Toyota with annual renewals

Created appointments and dispatched work

Dispatched all work to service technicians

Dazelle Volvo, Dedham, MA Jun 2005 – Jan 2006

Role: Service Advisor

Assisted customers in servicing their vehicles to their complete satisfaction

Handled all logistics with customers to complete the work on their vehicles

Always returned customer phone calls in a timely manner

Lee Volvo – Wellesley, MA Jan 2005- Jun 2005

Role: Server Advisor

Assisted customers in servicing their vehicles to their complete satisfaction

Handled all logistics with customers to complete the work on their vehicles

Always returned customer phone calls in a timely manner

Blue Hill Lincoln Mercury, Canton MA Jan 2000 – Dec 2005

Role: Service Advisor

Earned certification for Lincoln Mercury with annual renewals.

Assisted customers in servicing their vehicles to their complete satisfaction

Handled all logistics with customers to complete the work on their vehicles

Always returned customer phone calls in a timely manner

Muzi Ford, Needham, MA Jun 1999 – Jan 2000

Role: Service Advisor

Earned certification from Ford with annual renewals

Assisted customers in servicing their vehicles to their complete satisfaction

Handled all logistics with customers to complete the work on their vehicles

Always return customer phone calls in a timely manner

Rodman Ford – Foxborough, MA Sep 1990 – Jun 1999

Role: Service Advisor

Earned certification from Ford with annual renewals

Assisted customers in servicing their vehicles to their complete satisfaction

Handled all logistics with customers to complete the work on their vehicles

Always returned customer phone calls in a timely manner

Received multiple Service Awards for Customer Service

Education 1981 - 1983

College of St. Joseph – Rutland, VT

Major: Human Services

Contact this candidate