Wedding Sales & Catering Manager - Client Relations Expert
Resume:
EDUCATION
EDUCATIOEDUCATION Captain Coordinator Sales Administrator
Thea Howkins-Knotts
Wedding Sales Manager
EDUCATION
ASSOCIATE OF SCIENCE
Degree In Progress
Human Services
Community College of Rhode Island
PROFESSIONAL EXPERIENCE
WEDDING SALES MANAGER
Meritage Resort and Spa/Napa/March 2024-Present
Manage entire Wedding Sales Department for property. Generate new business via prospecting potential leads, fostering business opportunities, and maintaining strong client relationships. Expand network among top local and high-volume South Asian wedding planners. Expand industry knowledge via attending large industry events and conferences and through wedding sales Mentorship. Conduct on-site tours, show casing all property features to prospective clients. Collaborate across departments to ensure seamless client-specific solutions and overall experience.
• Achieved and maintained ~ 130% to goal for Q1 & Q2 of 2025
• Added new ceremony location, opening potential for 400+ Person (~$110K minimum) weddings & events
• Collaborated with sales team to help achieve 2024 “Property of the Year” Award
• Averaged ~105% to goal for 2024
• Built current wedding packages based on competitive pricing and average clientele budget
• Maintained prompt follow up with client within a 24-hour turnaround time on average
• Developed 1st custom tailored South Asian Wedding package for the high demand clientele
• Represent property at wedding industry events and conferences to expand market presence CAPTAIN COORDINATOR SALES ADMINISTRATOR / CATERING MANAGER Wedgewood Weddings/ San Ramon/ July 2022-November 2022 & San Francisco/December 2022-March 2024 Oversaw sales and catering operations, which entailed scheduling and conducting personal consultations in order to communicate details, finalize appointment bookings, and close final booking contracts with clients. Conducted planning, detail, and final meetings to address client needs and move along sales continuum. Communicated final details among catering team, venue staff, and vendors. Coordinated wedding rehearsals ensuring a smooth, specially tailored, wedding experience.
• Entrusted as lead trainer to educate new hires on company operations and daily duties
• Maintained prompt follow up with client within a 24-hour turnaround time on average
• Collaborated with team to exceed weekly, monthly, and quarterly revenue goals, averaging above ~ 112%
• Recognized by Wedgewood for leading the nation, ranked Number 1 of over 100 catering managers in sales revenue for February 2024
• Promoted within 5 months from date of hire from Captain Coordinator Sales Admin to Catering Manager
• Achieved and and maintained lead conversion rate at 30% above average for proposed personal bookings as Captain Coordinator Sales Administrator
FIELD MARKETING REPRESENTATIVE
MKTG/ Orange County CA/ April 2019- June2020
Informed and educated Tobacco consumers about RJ Reynolds products with the goal of converting competitive brand loyal customers to RJ Reynolds products.
• Ranked top 10 % among a team of ~ 20 field marketing representatives
• Selected for an open position for new product launch, with only 2 available spots amongst a pool of 20 reps FRONT DESK AGENT
Laguna Cliffs Marriott Resort & Spa / Dana Point, CA / March 2017- April 2018 Fulfilled guest accommodations and customer inquiries to ensure smooth hotel operations, while assuring all guests felt welcome in a warm and friendly environment.
• Achieved Employee of the month Award November 2017
• 3 - time winner of Guest Satisfaction Survey Award with an average in the 90th percentile
• Up-sold customers to ocean-view and executive suites, and services such as spa and luxury packages
• Arranged personalized services for VIP guests and event attendees
• Awarded select guests with personalized gifts and amenities to create a warm and unforgettable customer experience
STORE MANAGER
Exotic Tans / North Providence, RI / December 2010- May 2013 Managed high-volume tanning salon, while maintaining and maximizing long-term and repeat business, with each experience tailored to the customer’s unique needs and circumstances.
• Outsold previous manager and was awarded own store to manage within 2 months of hire
• Consistently met and exceeded sales quotas at above ~140% for 3 consecutive years
• Trained new employees on company policies and service level standards
*.*************@*****.***
San Pablo, California
AWARDS
EMPLOYEE OF THE MONTH -
MARRIOTT
November 2017
Nominated in January 2018
4 - TIME GUEST SATISFACTION
SURVEY WINNER - MARRIOTT
November 2017
December 2017
January 2018
March 2018
PERSONAL
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