Phlebotomy Technician and Lab Support Specialist
Resume:
Shanae Baldwin, CPT
**** ****** ***** ** ********, MO, 65202
***************@*****..***
Certifications
Certified Phlebotomy Technician - National Healthcareer Association Blood Borne Pathogen Training Certification - American Red Cross CPR certified, Class E drivers license
Education
July 2021 - September 2021
Bell-Brown Medical Institute, Columbia, MO - Phlebotomy Certificate of Training
November 2017 - November 2018
Independence University, Salt Lake City, UT - Associates Degree Business Management and Accounting
Experience
Quest Diagnostics, Columbia Mo- January 23, 2025- Present
Phlebotomist/ Lab Technician
Perform venipuncture and capillary collection for patients aged 1–75; process and verify lab specimens according to quality standards.
Review and interpret laboratory test orders and results for accuracy prior to data entry.
Enter patient and laboratory data into information management systems, ensuring compliance with privacy and reporting regulations.
Communicate with clinics, physician offices, and laboratory staff via phone, fax, and email to obtain missing documentation or clarify report discrepancies.
Assist with daily routing, categorization, and filing of laboratory reports for provider and state-level data processing.
Path Group, Columbia Mo November 30, 2023- March 25,2024
Phlebotomist/ Lab Technician
Collected and processed blood and specimen samples, including capillary sticks on infants and special test requests.
Accurately entered and cross-checked patient demographics, billing, and laboratory data within laboratory information systems (LIS).
Spun, labeled, and organized specimens for courier delivery; ensured accurate documentation and report transmission to clinics.
Coordinated with healthcare offices to correct data entry errors and confirm testing results for follow-up reporting.
American Red Cross – Columbia, MO October 2021 – October 2023
Team Lead Phlebotomist / Collection Technician
Supervised mobile collection teams performing donor screenings, phlebotomy, and laboratory testing procedures.
Monitored and documented blood pressure, hemoglobin, and pulse results, maintaining precise data for reporting and compliance.
Trained and guided staff on record accuracy, safety documentation, and daily data transmission protocols.
Collaborated with the regional laboratory and quality assurance departments to review and submit finalized testing data.
Robinson’s Cleaners, Columbia MO May 2019 - June 2020
Machine Presser
Answer phones
Cashier
Customer Service
Red Ro0f Inn, Columbia MO Jan 2017- April 2019
Front desk/ GSR
Reservations
CheckIns & Out
Cash drops
Holiday Inn Express, Columbia MO – Dec 2015 - Dec 2017
Asst. Head Housekeefier
Scheduled workers
Controlled employees & Housekeeping Department
Checked vacant clean & dirty rooms
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