Versatile Administrative Assistant

IB ADEFEMI

Saskatoon, Saskatchewan S*M *E* 639-***-****

***********@*****.*** www.linkedin.com/in/ib-adefemi VERSATILE ADMINISTRATIVE ASSISTANT

Administrative Support/ Improve Operational Service /Front Desk Management Organized and dedicated Administrative Assistant with a proven track record of providing exceptional customer service and front desk management in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks with clear, understandable and achievable organizational goals with Self-motivated work ethic to perform effectively in independent or team environments. Expertise includes:

● Office Management Procedures ● Team Support/ Leadership ● Adaptability

● Microsoft Office Tools

● Event Co-ordination

● Administrative support

● Interpersonal Relationship

● Operation Management

● Flexibility

● Record Filling

● Customer Service

● Time Management

PROFESSIONAL EXPERIENCE

HGS CANADA, Saskatoon SK Feb 2025 - August 2025

Call Center Agent (Temporary - 6 Months)

● Established trust with clients by accurately addressing their concerns and offering appropriate resolutions

● based on their needs.

● Providing accurate information about promotions, customer programs, and products, helping drive high customer retention

● Managed department call volume of 30 calls per day and coordinated department schedules to maximize coverage during peak hours.

● Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.

● Developed rapport with customers through empathetic listening skills, creating positive experiences even during difficult conversations.

● Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.

PHARMASAVE 446, Saskatoon SK May 2024- Till Present Administrative Assistant & Front Desk Manager

Providing Front line support and assisting in managing the day-to-day operations of a busy office while ensuring smooth and efficient workflow.

Assisting with onboarding of new employees by ensuring the set up of their work space, conducting a welcoming orientation and training are timely and efficiently delivered.

Handling maintenance requests and supporting property management.

Managing calendars, scheduling meetings and appointment and co-ordinating travel arrangements for staff, clients and partners of the organisation.

Managing access cards by ensuring strict compliance to company policies from visitors and contractors.

Assisting in managing payroll, petty cash, daily, weekly and monthly sales reporting and ordering supplies.

Streamlining administrative processes, resulting in 80% improved efficiency and reducing workload of manager. Ib. Adefemi ***********@*****.*** PAGE 2

Coordinating large meetings and event co-ordination providing responses to inquiries, resolving issues and directing inquiries to the appropriate departments or individuals as required NUEL OSILAMA GLOBAL LTD Lagos, Nigeria Nov 2021 – Oct 2023 Administrative Assistant

● Tracked clients data and managed over 80 clients calls per week using internal databases.

● Created and updated client contact information successfully by 95% in compliance with anti-spam legislation

● Prepared and reduced travel expenses budget by 20%

● Scheduled meetings, training sessions, conference calls and events; proactively resolve scheduling conflicts; prepare distribute meeting agendas as needed.

● Providing administrative support to management, employees and in some cases, clients and visitors. BOCH SYSTEMS LIMITED, Lagos Nigeria Mar 2021-Oct 2021 Administrative Assistant

Assisted in managing the day-to-day operations of a busy office, ensuring smooth and efficient workflow.

Assisted in managing over 150 clients’ database with consistent monitoring after sales services and follow up.

Received about 10 vendors and at least 8 clients on a weekly basis.

Assisted with budgeting and financial reporting increasing the revenue by 20%, as well as coordinating and scheduling meetings and events.

Streamlined administrative processes, resulting in 80% improved efficiency and cost savings.

Assisted in developing and implementing new policies and procedures to improve administrative operation. EDUCATION

Bachelor of Science (B.Sc) Business Administration, University of Lagos, Nigeria

(WES Equivalent to Canadian Equivalence)

PROFESSIONAL DEVELOPMENT

StrathHRSolution, Professional Courses

2024

Additional Certifications

Food Safety Level 1 SK Canada

First Aid/ CPR.AED SK Canada

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