Accommodating Administrative & Customer Care Specialist
Resume:
Tamika Sewell
************@*****.***
Summary Over 20 years’ experience in several Administrative Support roles. An individual with in-depth knowledge of Customer Care Management and Public Service. A Reliable and Diligent individual strongly committed to professional growth and development, manifesting professional interpersonal and communicative skills along with an ability to multi-task in challenging fast paced environments. Highlights
Microsoft Office Medical Terminology
PromptPA/ Salesforce/ CRM PBM/ Argus RxNova/ ExpressScripts Professional Experience
School Bus Driver School District of Phila
• Operated a School Bus for the School District of Phila, Provided transportation to students on regularly scheduled routes to and from school sites during and after the school day and on school sponsored field trips. Provided transportation to school district employees to and from selected work sites 10/24-1/2025
City Carrier Assistance /USPS
• Routes all classes of mail in sequence of delivery along an established route 10’22-1’2024 Ballot Processor PeopleShare/City of Phila Office of HR 5’2023/4’2024
• Preparing, Extracting and Organizing ballots for Primary Election Health Ins Agent ResultsCx/Humana Phila, PA 8’22-10’2022
• Humana Medicare Advantage and Prescription Drug Plan Transition and Enrollment Member Service Representative AmeriHealth Admin Phila., PA 40hr/w 6`22-8’2022
• AHA Individual Member/ Provider Benefit & Eligibility Inquiries
• Web Tech Support, Additional duties as needed.
Assoc Customer Service Representative Highmark BCBS Phila., PA 6`21-5’2022
• Individual Member/ Group Benefit & Eligibility Inquires, Claims Verification and Processing
• HRA-HSA-FSA Spending Account Updates/ Verification; Web Tech Support Member Service Associate Black Doctors Consortium/Express Employment Phila, PA 2’2021
• Client Registration & Appointment Management for Covid-19 Vaccinations
• Prepared correspondence and other General Office Duties as needed. Health Ins Agent/MSO/Web Specialist BCBSM/ResultsCX Blue Bell, PA 9`17-12`2020
• Plan Transition and Enrollment for Humana Advantage & RX Drug Plans
• Humana & Blue Cross Blue Shield Benefits & Eligibility Inquiries and Coordination
• Claims Processing and Electronic Billing, Humana Mail Order and Dept Research
• Basic Web troubleshooting, Account issues and General inquiries
• Enrollment and Plan Transition for Potential and Existing Members
• Benefit Coordination and Account Inquiries, Eligibility & Demographic Updates as needed. Customer Experience Representative AmeriHealth/ Careers USA Phila., PA 2`18-6`2018
• AHA Benefit and Eligibility Inquires via telephone, internet & Written Correspondence
• Performance reviews and accurate tracking of AHA Claim Payments, Benefits & Member Share
• Assistance w/ Grievance & Appeal Processing
Customer Service Representative United Health/ PeopleShare Horsham, PA 8`16-6`2017
• Processed Medicare Health Insurance claims, payments, and general service orders.
Contact this candidate