Data Analytics Student Seeking Virtual Training Opportunity

Juan R. Marshall

**** *. ***** **** **. Apt. *** Glendale, Arizona 85302

Direct 623-***-**** Secondary 623-***-****

***********@******.**

Skills Summary

• Strong Work Ethic

• Passion for customer satisfaction (Dynamic and friendly hostess)

• Mathematics

• Inventory, typing skills, and record keeping

• Quality Control Analysis

• Negotiation & Learning Strategies

Experience

Intouchcx remote w/MyHyundai

Mesa, Az (Online)

Sept. 2025 - Current Full-time

●Inbound and Outbound calls + some Core & Genesis

Shiftsmart- Part-time [CircleK/PepsiCo/Frito + Others to come possibility]

Aug. - Current

●Food Prep, Truck, Cleaner, Cooler, & Sometimes Cook & recently received Food Handlers Card for Food Testing for Circle K's

Semperfi heating, cooling, & plumbing

Mesa, Az

May 2025 - July 2025

●Inbound and some outbound calls and booking, rescheduling, and canceling appointments

IEU/UEI

Mesa, Az

09/19-5/25

• SAGE Department IEC/UEI Aug. 2024 Senior Service Center Admission's Support II

Sr. Service Center Professional (Helps coach co-workers & assist with development of them)

Service Center Professional III (Admission Support)

• 2020 - 2021 PINNACLE LEADERSHIP AWARD RECIPIENT Service Center

• 2021 -2022 PINNACLE LEADERSHIP AWARD RECIPIENT 2x Back to Back

• Logs into multiple systems Salesforce and five9 for viewing schedule & system (Speaks with prospective students who have requested information about our schools) & (Screens inquiry through the use of our interactive scripting tool to determine if students meet the min. qualifications to speak with an admissions advisor)

• Uses off-line reference materials that are posted as reminders for special projects and/or processes

●• Warm transfer’s prospective student to a live admissions advisor skilled to assist based on their interest and background

• Correctly dispositions inquiries as necessary to maintain accurate student records • Makes a dynamic impression, sparks interest, and demonstrates the value of speaking

w/our admissions department

Extended Stay American Phoenix, Az

01/2023 - 03/2023

●Front Desk duties for incoming and outgoing patrons

●washing and folding all linen and towels

●Cleaning inside and outside of building

TTech/Verizon Phoenix, Az

10/2018 – 08/2019

• Customer Service, Technical Support (1st Tier)

Empereon Constar Phoenix, Az

06/2018 -10/2018

• Sales, upselling, winback

Planet Fitness Kankakee, IL

01/2018 – 03/2018

• Cleaning the whole building, customer service, and front desk work

SDG Global Security Kankakee, IL

08/2017 – 03/2018

• Security at CSL Behring as a contracting company

Express Staffing Bradley, IL

11/2016 - 07/2017

• Coco Factory, Fratco, & Flanders

• Line working, material handling, labor work, etc.

WIS International Merrillville, IN

02/2015 - 07/2016

• Inventory counter

• Traveled around the states counting inventory at. Wal-marts,

Dollar Generals, Retail Stores, Sam’s Club, and etc.

• The job requires speed, accuracy, technique, and a lot of bending,

Climbing ladders, plus energy.

Taylor Media Kankakee, IL

10/2014 - 12/2016

• Writer

• Creative and insightful writing about Food, Sports, and Music

• As elaborate as I want the editorial to be and just starting

U.S.Navy

Virginia and

California 08/1998 - 11/2002

• Honorable Discharge (2002), awarded with Good Conduct Award (1998-2002),

• and National Defense Award (2000-2002)

• Third Class (Mess Specialist) Petty Officer on the USS NIMITZ

Night watch captain and day assistant watch captain out to sea storeroom petty officer • Shipping and Receiving on USS Nimitz Naval Carrier. Worked Aft Galley which feeds 1,500- 2,000 per meal, the Forward Galley feeds 750-1,000 per meal.

• stocked, and completed inventory in storerooms in port and out to sea

• Skills/Certifications/Awards

o Knife Handling/Terminology/MSPQS Knife Handling/Terminology/MSPQS

o Basic Damage Control (DC), Basic Fire Fighting, Damage Control Communications o Basic Chemical, Biological, Radiological (CBR), Fire Watch, Basic First Aid,

o Maintenance and Material Management (3M), and Emergency Egress Training

o Serv-Safe Certificate of Completion

o Graduated Mess Specialist 'A' school (1998)

o Awarded several times for passing and acceding inspections in the galleys both when out to sea and other spaces assigned to on the ship

• Education

• Attended AIU Online with 40.5 Semester Credits Dec. 27, 2017 – Nov., 2018

• Over 80 total college credits in the following areas: 2006 - 2012

• Business – Culinary - General Studies

Earned at :

University of Phoenix

Kankakee Community College, Kankakee, Illinois

College Le Cordon Bleu, Chicago, IL

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