Customer Support Specialist Remote Capable Profile

CHRISTINA M. BLAKEMAN

**** ************ 419-***-****

Toledo, OH 43614 ****.********@****.***

SKILLS:

Navigates well with Excel * Excel in meetings with large groups

High bar with Consumer Service * Designed multiple newsletters for college

Utilize Windows 7 and 10 * Know Access at high level

Creates Program Flyers

WORK EXPERIENCE

RMB Services February 2005 to present

Secretary to CEO, RMB Services Inc.

Format and reinstall Windows operating systems

Remove and reinstall a computer motherboard

Invoice customers and process payments

Greet and process incoming computers

Data entry using Quick Books

Amazon, Inc. September 2021 to present

Problem Solver Lead, Amazon, Inc.

Learning Ambassador, mentoring New Hires from their Day 1

Problem Solve by fixing Stowing issues that are created throughout the operation

Inbound Stow, scanning and putting items into bins

Decant, opening boxes and scanning items to be sent to Stow

Single Smalls, scanning item to be sent to consumers

Pack Singles, scanning and placing item in boxes to be sent to consumers

Pack, scanning multiple items and placing items in boxes to be sent to consumers

Pallet Jack

UPS April 2016 to August 2021

Data Analysis, UPS, Inc.

Data Entry that consists of trailer and load information

Filing Driver and load information

Assisting Drivers and Contract Drivers with loads

Inbounding Drivers with the trailer they are brining in

Outbounding Drivers with the trailer they are taking out to destination

Predispatching Drivers with loads they will be taking

Assisting Drivers with IVIS Phones

Dispatching Drivers by entering trailer numbers into their IVIS phones

Dispatch Slips by writing down trailer numbers and destination on paper

EDUCATION

James A. Rhodes State College AAB: Associate of Applied Business

Office Administration Major, Executive/Legal Administrative Assistant option

GPA of 2.95

Graduation 2000

In-depth study in office procedures

Confidentiality with regards to Students, grades and graduation qualifications

Communication with office staff and students

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