Operations & Payroll Administrator with 18+ Years Experience

WORK

EXPERIENCE

SABIC Chemicals Plant / CAM Industrial Solutions Inc. Lowndesboro, AL

Timekeeper / Payroll Assistant July 2024 – Present Manage daily collection and verification of employee timesheets for 50–75 staff members.

Cross-check entries against gate scan reports for accuracy and audit compliance. Record and maintain weekly timekeeping data for 40/80-hour reporting cycles. Prepare and submit weekly time records to Payroll for both weekly and bi-weekly schedules.

Collaborate closely with payroll staff, supervisors, and managers to ensure timely and accurate payments.

Create and post company invoices for labor and materials, preparing for billing and collections.

Draft invoices for managerial approval, correlating timesheets across multiple chemical tank operations.

Verify payments, document invoice details in SAP and other systems, and support monthly deadlines.

Assist the supervisor with process improvements and adherence to compliance and reporting standards.

Proficient in: Microsoft Office (Word, Excel), Google Chrome, OneDrive, SharePoint, Dayforce, SAP D365, PDF XChange Viewer, Labor Metrics, Microsoft Teams. SUMMARY Reliable and resourceful professional with 18+ years of experience in administrative support, payroll processing, customer service, and corporate communications. Skilled at managing confidential data, coordinating across multiple departments, and maintaining accuracy under pressure. Adept at timekeeping, auditing, and client relations with a proven ability to support leadership and teams in fast-paced environments. Recognized for professionalism, problem-solving, and a consistent commitment to excellence.

JULIA HOLLON 43 Vonora Ave. Montgomery, AL 36108

334-***-**** *****.**********@*****.***

Alfa Insurance Corporation Montgomery, AL

Life APS Administrator / Policyowner Services Representative II / Marketing Resource Analyst / P&C Examiner 2007 – 2023

Supported multiple divisions throughout a 16-year tenure, demonstrating adaptability and mastery of both administrative and client-facing responsibilities. Managed daily inbound and outbound communications with clients, agents, and third-party vendors to resolve complex life, property, and casualty policy inquiries. Processed and reviewed sensitive documentation including medical records, financial authorizations, and payment verifications while maintaining strict confidentiality.

Reviewed, approved, and reconciled vendor invoices, maintaining accuracy and compliance for all third-party requests.

Served as the central liaison between corporate departments and remote field agents, ensuring smooth communication, document transfer, and payment coordination.

Consistently met performance metrics for call resolution time, policy processing accuracy, and customer satisfaction scores.

Selected by leadership to mentor and train new field agents and policy service representatives on system workflows and data accuracy standards. Utilized advanced proficiency in Microsoft Office Suite, policy management systems, and internal databases to maintain seamless data entry and reporting processes.

WORK

EXPERIENCE

Montgomery Eye Physicians Montgomery, AL

Ophthalmic Technician 2006 – 2007

Conducted comprehensive diagnostic eye exams, including visual acuity, refraction, and tonometry testing under physician supervision. Recorded patient medical histories, testing results, and treatment notes with precision and HIPAA compliance.

Supported ophthalmologists during procedures and provided direct patient care for pre- and post-examination needs.

Educated patients on proper use and care of contact lenses and maintained patient records for continuity of care.

Balanced clinical efficiency with compassionate communication to ensure a calm and professional patient experience.

Integrated Magnetic Imaging Montgomery, AL

Medical Billing Assistant / Front Desk Receptionist / Radiologist Assistant 2004 – 2006

Provided front-line administrative and patient support in a high-volume diagnostic imaging office serving multiple referring physicians and hospitals. Managed front desk operations including appointment scheduling, patient registration, insurance verification, and payment collection with attention to confidentiality and accuracy.

Supported the medical billing department by assisting with coding, charge entry, and claims submission while tracking reimbursements and resolving billing discrepancies.

Coordinated the flow of patient information between technologists, radiologists, and transcription staff to maintain seamless workflow and timely delivery of reports. Prepared imaging files and documentation for review, prioritizing urgent Rush/Stat cases for immediate physician interpretation.

Maintained detailed logs and patient charts in compliance with HIPAA and facility audit standards.

Contributed to a cohesive office culture focused on accuracy, patient satisfaction, and cross-departmental efficiency.

JULIA HOLLON 43 Vonora Ave. Montgomery, AL 36108

334-***-**** *****.**********@*****.***

KEY SKILLS Payroll & Timekeeping

Invoicing & Billing

Employee Record Management

Data Accuracy & Auditing

Microsoft Office & Excel Expertise

SAP, Dayforce & SharePoint

Customer & Vendor Communication

Team Collaboration & Training

Policy & Compliance Support

EDUCATION &

CERTIFICATES

Prattville High School Diploma 2004

Principles of Insurance Certification (2007–2023)

Licensed Alabama Sales Agent (2012–2014)

LOMA I & II Certifications

REFERENCES AVAILABLE UPON REQUEST

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