Security guard
Resume:
Rita Ramirez
Alhambra, CA *****
**************@*****.***
Objective
Looking for a stable company where I can grow.
Professional Summary
Professional, responsive, and adaptable customer service team member, attentive to the unique needs of individual callers. Competent in meeting quality and performance demands with excellent call control and communication skills. Excels in building trust and rapport to quickly understand requirements and build brand loyalty.
Work Experience
EXPERIENCE Customer Service Call Center Representative
Prescription Solutions-Costa Mesa, CA
February 2012 to April 2025
Employed an empathetic approach to maximize opportunity, build rapport with customers, and actively listen to needs.
Demonstrated quality and service standards consistently when responding to requests.
Instilled calm in customers by managing escalations and transfers with utmost professionalism.
Managed a high volume of claims calls and verified eligibility for requested and optimal solutions to diverse problems.
Handled basic account update procedures and common requests to maintain current system information.
Implemented new procedures quickly to stay on top of customer requirements and deliver exceptional service.
Senior Customer Service Advocate
Warehouse Distribution-Santa Ana, CA
April 2009 to March 2011
Delivered prompt and professional service to clients directly and as escalation support for junior associates.
Achieved timely resolutions with excellent research and problem-solving abilities.
Resolved issues based on thorough investigations of concerns.
Updated records with all interactions and customer transactions.
Helped improve processes and products by relaying customer feedback.
Senior Customer Service Advocate
Safeco Insurance-Costa Mesa, CA
April 2006 to January 2009
Achieved timely resolutions with excellent research and problem-solving abilities.
Delivered prompt and professional service to clients directly and as escalation support for junior associates.
Advocated for the company brand with established, new, and dissatisfied customers.
Maximized efficiency and customer satisfaction by proactively managing order processes.
Education
Medical Billing (Medical Billing Certificate)
West LA College-Los Angeles, CA
April 2002 to April 2002
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