Experienced Guest Service Professional with Strong Multitasking Skills

DENISE MATA

** ****** ******* ********, *****, NJ. 862-***-****. ********@*****.***

PROFILE

Highly organized and personable with experience providing exceptional customer service in different establishments ranging from casual to upscale dining concepts to administrative and clerical work. I am dedicated to ensuring customer satisfaction by remaining accessible and friendly; identifying and fulfilling guest/ clients needs and clarifying special orders. My exceptional interpersonal and team building skills encourages rapport with a diverse range of guests, clients, customers, managers and colleagues. I have achieved great success at multitasking while remaining professional and courteous in fast-paced environments.

PROFESSIONAL EXPERIENCE

2024-2025 North Jersey Tree Specialists, Wayne NJ

●Responsibilities include providing Administration skills, collaborating and communicating with clients. It is pinnacle when scheduling with a multitude of clients, planning work and maintaining records. Knowledge of different trees resolve different inquiries for clients.Type estimates and corroborate with job sites and clients schedule, making sure they are being received via email and signwell. Answering phone calls to a great extent, invoices transactions in the company’s ledger.

2022- 2023 Etsy street restaurant, park ridge, nj

Server

●Responsibilities include giving proper and guided service to guests; following guidelines such as presentations at the table explaining our specials and requests to better assist the guest with the menu; timing every step of the way, cash and credit handling and overall making guest experiences with us are memorable and continuous.

●Often assisted other servers during rush periods to promote teamwork while providing exceptional service and guest dining experience

●Giving exceptional experiences for our guests in fine dining.

2013- 2020 Law Office of Joel Bacher, Wayne, NJ

Legal Secretary

●Responsibilities include scheduling an attorney's calendar with respect to court dates and client appointments.

●Serve as liaison between the attorney's office and other agencies including clients.

●Assemble documents and keep check on pending cases.

●Maintain a legal library and perform research activities pertaining to cases.

●Type legal documents including motions, summons, complaints and briefs.

●Organize, maintain and retrieve case files as when required.

●Assist lawyers and attorneys in preparing for depositions.

●Prepare interrogatories for clients.

●Constantly keeping up with clients and their medical treatments.

2011-2014 The Cheesecake Factory, Wayne, NJ

Server/ Designated Trainer

●Responsibilities include giving proper and guided service to guests; following guidelines such as presentations at the table explaining our specials and requests to better assist the guest with the menu; timing every step of the way, cash and credit handling and overall making guest experiences with us are memorable and continuous.

●Often assisted other servers during rush periods to promote teamwork while providing exceptional service and guest dining experience.

●Recognized as a designated trainer with responsibility of overseeing openings/ closings and coaching new servers regarding menu items, company’s policies and guidelines.

●Consistently achieved high scores in mystery guests and customer surveys.

2009 -2011 The Clevelander Hotel, Miami, FL

Server

●Responsibilities include being present in front of the restaurant, greeting and seating guests upon arrival making them feel welcomed and appreciated.

●Assisted guests with recommendations and order selection ensuring prompt and accurate service.

●Consistently ensured high guest check averages by promoting and suggesting appetizers and special items.

●Kept the restaurant full during peak hours to maximize table turns and profitability in the restaurant.

EDUCATION

Bloomfield College, Bloomfield NJ

Major in criminal justice/ sociology; bachelor pending

SKILLS

●Fully bilingual (Spanish & English)

●Completion on (A) level in culinary arts

●Animal Behavior College/ Dog groomer & first aid Certified

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