Aspiring IT Professional with Strong Customer Focus

ANNA PAWLOWSKI

*** *. *** ** · Austin, AR *****

Phone: 501-***-**** · Email: ***********@*****.***

PROFESSIONAL SUMMARY

Motivated and detail-oriented professional transitioning into the Information Technology field. Experienced in customer service, communication, and productivity software, with developing technical skills through CIS coursework. Currently in the final quarter of completing a Bachelor of Science in Computer Information Systems.

STRENGTHS

●Excellent customer service and communication skills

●Proficient in Microsoft Word, Excel, Outlook, and PowerPoint

●Fast learner with strong technical aptitude

●Highly organized and detail-oriented

●Self-motivated and effective in remote environments

●Strong multitasking and time management skills

●Dependable, positive, and team-focused

SKILLS

●Microsoft Office Suite (Word, Excel, Outlook, PowerPoint)

●Technical troubleshooting (Beginner–Intermediate)

●Remote communication tools

●Data entry, documentation, and organizational workflows

●Customer service & support

●Cash handling & POS systems

CERTIFICATIONS

R.O.P Certification – Microsoft Word, Outlook, Excel & PowerPoint

WORK HISTORY

Subway – Waipahu, HI Sandwich Maker (02/2012 – 05/2012)

●Assisted customers with accurate food orders.

●Maintained clean and organized workstations.

●Handled payments and operated POS systems.

●Managed proper storage and rotation of food inventory.

Metro Cafe – Spokane, WA Sandwich Maker (08/2008 – 09/2009)

●Prepared menu items following food safety standards.

●Provided friendly and efficient customer service.

●Operated kitchen equipment and maintained sanitation.

●Handled cash operations and register balancing.

Denny’s – Woodland, CA Waitress (02/2004 – 11/2006)

●Delivered excellent customer service.

●Processed payments and issued receipts.

●Maintained clean server stations.

●Assisted customers with menu selections.

EDUCATION

UAM Online – Monticello, AR 2024–Present

Bachelor of Science in Computer Information Systems

(Currently in final quarter)

ITT Technical Institute – Rancho Cordova, CA 2000–2002

Field of Study: CEET (Computer & Electronics Engineering Technology)

Victory High School – Rockland, CA Diploma Awarded 06/1997

COVER LETTER

Dear Hiring Manager,

I am writing to express my interest in remote opportunities within the Information Technology field. As I complete my final quarter of the Computer Information Systems program at the University of Arkansas at Monticello, I am eager to begin applying my developing technical skills and strong work ethic in a professional IT role.

My experience in customer service has strengthened my communication, adaptability, and problem solving abilities—skills that translate well into IT support, remote operations, and technology driven workflows. I also hold an R.O.P Certification in Microsoft Word, Excel, Outlook, and PowerPoint, demonstrating strong proficiency in essential software.

I am seeking a remote position where I can contribute to team success while continuing my growth in IT, such as help desk support, data entry, workflow coordination, or technical assistance.

Thank you for your time and consideration. I look forward to the opportunity to speak with you.

Sincerely,

Anna Pawlowski

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