Remote Writer with Education & Assessments Expertise
Resume:
Patricia Jan Ruland
Contract Writer, Educator, Customer Service Specialist
********@*****.***
Brooklyn, New York
Summary
Extensive experience in providing excellent customer service on behalf of retail and publishing clients. Accomplished freelance contract writer and photojournalist for various online and written publications.
PROFESSIONAL EXPERIENCE,
PUBLISHING AND EDUCATION
Position: Author and Researcher
Duties: Research and write trade book copy; write headlines and captions; research and write sidebars; find art
and graphics for trade books and children’s encyclopedias released by national publishers.
Titles in Print:
From Painted Scrolls to Anime: Literature and the Arts of Japan, Lucent Library of Historical Eras, 2007 [Byline:
Patty J. Ruland]
All About You, Worldbook Childcraft, 1992, 1996 [Byline: Patty Mullins, married name]
All About Sports, Worldbook Childcraft, 1992, 1996 [Byline: Patty Mullins]
Pets and Other Animals, chapter author, Worldbook Childcraft, 1992 [Author Credit: Patty Mullins]
Science Anytime Unit D Seabase Nautilus, unit author, Harcourt Brace, 1995 [No byline]
Highlights: “All About” books still housed in more than 150 libraries in the U.S. and Canada.
WRITING ASSIGNMENTS
Position: Contract Assessments Content Writer for these firms: Pearson Education, Houghton Mifflin Harcourt, NWEA, Questar Assessments, Inc., 2016-Present, per assignment, Remote
Duties: Locate Grades 3-10 reading passages for New York, Utah, Missouri, and Tennessee statewide assessments. Write original passages and test items. Align passages and items to Common Core standards. Work on spec, so maintain keen awareness of client needs.
Position: Freelance SEO Blog Writer, 2008-2022, Remote
Duties: Write SEO blogs for websites, including Vetinfo.com, eHow.com, Now That’s Cool.com [discontinued], TheRichest.com, Verblio.com. Work on spec, so maintain keen awareness of client needs.
Position: Freelance Investigative Reporter/Photojournalist, Austin Chronicle, 2006-2012
Duties: Research and write criminal justice beat and animal welfare beat stories, take photos for publication.
Archives: https://www.austinchronicle.com/authors/patricia-j-ruland/ Work on spec, so maintain keen awareness of client needs.
GENERAL EDUCATION
Staff Online Writing Tutor, Smarthinking.com, Pearson Education, as Generalist, ESL, and Creative Writing Specialist, 2009-2023
Duties: Provide asynchronous reviews of academic essays submitted by high school to doctoral level students in the sciences, business, humanities, nursing, the arts. Have critiqued more than 11,000 essays according to a rigorous pedagogy. Provide excellent customer service to students from client schools.
Adjunct Instructor, 1992-2004
Duties: Teach Reading, Writing, Study Skills, Composition I and II, GED Prep, Career Management courses for various community colleges in the Houston and Austin areas. Provide excellent customer service to students from client schools.
SALES AND CUSTOMER SERVICE
Seasonal Sales Associate, Beauty Seasonal, Macy’s Fulton Street, Brooklyn, NY, 2023; Staff Men’s Shoes Stockroom Expediter, Macy’s Herald Square, New York City, 2014-2016; Sales Associate, Macy’s Barton Creek, Austin, Texas, 2007-2010
Duties: Provide excellent customer service in women’s, men’s, children’s, housewares, jewelry and accessories, linen and bedding departments. Work in and maintain stockrooms in various departments. Work in alterations. March in the 2015 Macy’s Thanksgiving Day Parade. Named Employee of the Week, Men’s Shoes, Stockroom. Highlights: Completed in-house Magic of Macy’s training.
EDUCATION
Degrees:
Bachelor of Science in Radio, Television, and Film, School of Communications, University of Texas at Austin, Texas
Master of Liberal Arts, Concentrations in Writing and English, St. Edward's University, Austin, Texas
Continuing Education:
Advanced Screenwriting, various organizations, Los Angeles, California
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