Customer Service & Sales Professional with 8 Years Experience
Resume:
Jessica Sampson
Steger, IL 708-***-**** ********************@*****.***
Professional Summary
Customer Service and Retail Consultant with 8 years of experience in high-volume environments, including retail, call centers, construction services, and financial services. Skilled in sales, escalations, account management, payment processing, and customer retention. Dedicated to resolving customer concerns efficiently while maintaining positive client relationships and supporting organizational goals.
Professional Experience
Retail Consultant – Customer Service
Jenny's Beauty Supply, Matteson, IL
September 2022 – Present
- Provide exceptional customer service, resolving complaints to maintain brand reputation.
- Focus on achieving monthly sales goals to contribute to overall organizational success.
- Sell hair products and beauty supplies while educating customers on proper product use.
- Recognized as a top sales associate for consistently exceeding sales targets.
- Study industry trends to provide informed recommendations to customers seeking specific products or solutions.
Customer Service Representative
WRG Services, Chicago, IL
2020 – 2021
- Processed customer orders for construction services and verified inventory levels.
- Reviewed and approved work orders for accuracy prior to processing.
- Managed customer credit status, billing inquiries, and escalations.
- Collaborated with technicians for scheduling and invoice accuracy.
- Compiled reports on customer satisfaction and departmental profitability.
Customer Service Representative
RC Construction, Orland Park, IL
2017 – 2020
- Resolved customer complaints via phone, email, and mail.
- Verified customer account information and processed orders, refunds, and exchanges.
- Managed payment collection and updated customer records.
Customer Service Representative – Debt Collection Negotiator
Affinity Global (Bank of America), Rosemont, IL
2014 – 2017
- Managed assigned accounts to identify and recover outstanding debts.
- Negotiated payment plans with customers to resolve delinquent accounts.
- Documented customer interactions accurately in the system.
Customer Service Representative
Noble Voice, Woodridge, IL
2011 – 2014
- Handled high call volumes, matching customers with schools and job opportunities.
- Updated customer information while meeting tight deadlines and quality metrics.
Education
Regency Beauty Institute
Tinley Park, IL
Cosmetology Studies
2014
High School Diploma, Mohave Accelerated Learning Center, Bullhead City, AZ – 2008
Skills
- Customer Service & Escalation Handling
- Retail Sales & Upselling
- Payment Processing & Collections
- Call Center Operations
- Order & Inventory Management
- Microsoft Office & Business Software Systems
- Data Entry & Documentation
- Time Management & Multitasking
- Team Collaboration
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