Customer-Focused Retail Sales Professional with 20 Years

juribe**.JESSICA **@*****.*** 210-***-**** GARZA San Antonio, TX 78212

food handlers certificate

tabc license

* ******* ** ********* **** Customer-focused Retail Sales professional with solid understanding of retail dynamics, marketing and customer service. Offering 20 years of experience providing quality product recommendations and solutions to meet customer needs and exceed expectations. Demonstrated record of exceeding revenue targets by leveraging communication skills and sales expertise.2 Plus selling brand promotions

Dispute mediation

Cash handling accuracy

Relationship selling

Retail loss prevention

Merchandising knowledge

Inventory control procedures

Reliable and punctual

Retail merchandising expertise

Listening skills

Energetic self-starter

Customer- and service-oriented

Sales expertise

Outgoing personality

Strategic planning

Money handling

Customer service

Cash register operation

Superb time management

Team player mentality

Verbal/written communication

Written and oral communication skills

Product Sales

Documentation and recordkeeping

Sales Associate Valero Energy Corp.(circle k) - San Antonio, TX 03/2004 - 07/2018 Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.

Kept apprised of emerging trends and provided informative customer service to assist in product selection. Answered incoming telephone calls to provide information about products, services, store hours, policies and promotions.

Assisted in overall day-to-day operations of store, including continuous development of effective store associates to achieve desired sales and results.

Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.

Cashier Jack In The Box - San Antonio, TX 04/2005 - 06/2005 Helped customers find specific products, answered questions and offered advice. Assisted with purchases, locating items and signing up for rewards programs. Learned roles of other departments to provide coverage and keep store operational. Worked closely with front-end staff to assist customers and maintain satisfaction levels. Operated cash register, collected payments and provided accurate change. Welcomed customers, offering assistance to help find necessary store items. Trained new employees in cashiering procedures, offering assistance in resolving if the order was wrong issues. Summary

Skills

Experience

Cashier McDonald's - San Antonio, TX 04/2004 - 04/2005 Assisted with purchases, locating items and signing up for rewards programs. Worked closely with front-end staff to assist customers and maintain satisfaction levels. Processed returned items in accordance with store policy. Trained new team members in cash register operation, stock procedures and customer service. Operated cash register, collected payments and provided accurate change. Welcomed customers, offering assistance to help find necessary store items. Observed company return policy when processing refunds, including inspecting merchandise for wear or damage.

Processed 50 transactions per day with exceptional accuracy. Sales Associate Exxon Mobil - San Antonio, TX 03/2002 - 03/2004 Answered incoming telephone calls to provide information about products, services, store hours, policies and promotions.

Kept apprised of emerging trends and provided informative customer service to assist in product selection. Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.

Sales Associate Texaco Inc. - San Antonio, TX 02/2000 - 02/2002 Kept apprised of emerging trends and provided informative customer service to assist in product selection. Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.

Answered incoming telephone calls to provide information about products, services, store hours, policies and promotions.

Restore Education San Antonio, TX 05/2020

GED

San Antonio College San Antonio, TX

Some College (No Degree): 3 Credits For Microsoft Excel I can speak Spanish but not fluently

Education and Training

I can speak spanish, but I understand better then I can speek

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