Property Records Title Examiner Candidate

ASHLEY SMITH

*** ** **** *********** **, ***** Ter Phone: 352-***-****

Email: *********@*****.***

HIGHLIGHTS

• 20 years in customer service

• Microsoft Word/Excel/PowerPoint and other software

• 10 years call center, inbound/outbound, directing calls and dual Monitors

• 5 years remote experience

• Excellent verbal skills

• Exceptional at Conflict management and critical thinking

• Typing up to 45-50+ WPM

EXPERIENCE

Company: Gainesville Nissan Position: Quality Control. Dates: April. 2016-Jan 2019. Reason for leaving: Resigned on good terms, seeking other professional opportunities.

• Setting appointments

• Customer Service

• Inbound/Outbound calls

• Building, maintaining, monitoring

customer base and interactions

• Processing checks

• Service Advising

• Scheduling

• Processing vehicle inventory

Company: Iron Mountain with Shands Hospital Position: Medical Records Specialist. Dates: Jan. 2019- Nov. 2022 Reason for leaving: Covid Lay off

• Quality Control

• Data Entry

• EMR/HER/CRM systems

• Epic systems

• Prep Patience charts

• Import/Export Data into Multiple systems

• Google workspace, OKTA and related

• Managed, maintained, and recorded

medical information

• Creating invoices and billing

• Input, processed and delivered medical

information

• Recorded and analyzed Data

• Organized Documents and properly store

information

Company: Farmers Insurance Position: Licensed Personal Lines Agent 20-44, 6-20 Licensed adjuster in Florida, Call center. Employment Dates: January 2023-Present

• Quoting and Policy processing changes

• Verify insurance info/coverages

• Documentation review/ approval

• Member account management

• Billing, processing payments, refunds

• Green Screen trained

• Microsoft Teams/Webex chat assistance

• Issued Cancellations, Reinstatements

2

EDUCATION

Buchholz High School: Graduated

• Dates attended: 2004-2008

• Degree course: General Education

Santa Fe College:

• Dates attended: 2008-2010

Courses Taken:

• Economics

• Business Administration

• Computing for Business

• Typing

Licensing

• 20-44- Personal Lines Agent

• 6-20- All Lines Adjuster

REFERENCES

Kyle Boyd

Relationship: Former Co-worker 3+ years

Title/Position: Document Control Administrator II

Phone: 352-***-****

Brittany McKay

Relationship: Friend 6+ Years

Title/Position: Police Service Technician

Phone: 352-***-****

Katherine Bernice

Relationship: Former Coworker 3+Years

Title/Position: ROI Specialist

Phone: 352-***-****

Contact this candidate