Customer Service Expert with 14+ Years Experience

Objectives

Seeking a customer service representative position, with-in a globally career growing company, so I can utilize my 20 years of excellent customer service experience in helping customers find resolutions, troubleshooting, inquiries, and resolutions, while using professional empathizing communication to find the most appropriate resolution based on the customer’s needs.

Work Experience

Brown & Brown Absence Services

Online- Daytona Beach Fl is main office

Advocate Liaison

06/2024-current

• Incoming and Outgoing calls

• Assisted claimants on filling out forms for their SSDI application

• Contacted claimants for Consultative Exams, Medical Updates, forms needed for continuation of claim

• Assisted in getting Third Party Authorization forms, Retainer forms, Consents, and disclosures.

United States Postal Service

Skowhegan, Maine

City Carrier/PSE Clerk

04/2019-06/2024

Sort all mail, flats, parcels, spurs, and packages.

Load cages of mail and packages going to other towns in Central Maine.

Prepare post office box mail for customers with p.o. boxes.

Customer service, inquiries, metrics, visa’s, filing, and reports.

T-Mobile

Oakland, Maine

Customer Service Rep II

09/2015-01/2019

Worked in a team-oriented position with other employees, to hit marketing goals, and metrics daily, weekly, and monthly.

Resolve customer’s issues, technical support, customer loyalty.

Give credit and discounts to loyal customers to retain them.

Suggestive selling, phone upgrades, plan upgrades.

Call time resolution, customer surveys, customer callback.

Education:

Bryant & Stratton College

Associate-Paralegal Studies

Graduation 2026

G.P.A.- 4.0

Skowhegan Adult Education

Medical Terminology/Secretarial

M.S. Office

Certificate of Completion

2006-2007

Completed classes with A’s.

Skowhegan Area High School

High school diploma/ advanced office technology

Graduation 2000

G.P.A.- 3.7

Skills:

Interpersonal skills

Customer service 20+ years

Customer accounts/payments

Professional expertise on office equipment- headset, multi-screens, multi-phone system, email, faxing, printing, photocopying, and chat

Initiative-taking, competent, and adaptable

Professional at email support, phone support, and chat support

Active listener, empathetic, critical thinker, conflict resolution, professional communication skills

Patient, time-management, problem-solving, speaking clearly and concise, customer loyalty.

Extra Section:

Clerical Office:

I volunteered at the Department of Health and Human Services as a Clerk Typist II for 1 1/2 years. I also volunteered as an Office Clerk to the Career Center for 6 months.

Health Records Department:

I volunteered at Redington Fairview General Hospital, working for the Health Records Department, for 11 months.

Certificates:

Medical Terminology/Secretarial

Microsoft Office/Office 365: word, excel, power point, outlook.

Contact this candidate