Aspiring Help Desk Specialist with Security+ Prep

SAMUEL LOPES

Marietta, GA *****

Phone: 470-***-****

Email: ***********@*****.***

SUMMARY

Computer Information Systems student (online program), graduating January 2026, currently studying for CompTIA Security+, and seeking an entry-level Help Desk / IT Support role. Fully available for full-time work. Experienced in supporting technicians and operations in a fast-paced manufacturing environment, documenting issues, coordinating with teams, and improving processes. Known for reliability, attention to detail, and a calm, customer-focused approach to problem-solving. TECHNICAL SKILLS

• Operating Systems: Windows 10/11 (daily use)

• User Support: Basic hardware and software troubleshooting, printer and peripheral setup, password and account issues, and explaining technical steps in simple language

• Software & Tools: Microsoft 365 (Word, Excel, Outlook, Teams), Microsoft Access, basic HTML/CSS/JavaScript

• Concepts: Incident documentation, ticket-style tracking of issues, confidentiality and handling of sensitive information, and process improvement

• Other Skills: Strong written and verbal communication, inventory tracking, data entry, time management, teamwork, and independent work

CERTIFICATIONS

• CompTIA Security+ (in progress) – currently studying for the exam EDUCATION

Southern New Hampshire University – Online

B.S. in Computer Information Systems (in progress) Expected graduation: January 2026

GPA: 3.5

Relevant coursework: Networking fundamentals, databases, systems analysis, web development EXPERIENCE

Maintenance Receiver 07/2023 to Present

Centennial Farms Dairy (Kroger) – Atlanta, GA

• Responsible for accomplishing and overseeing all the parts receiving, stocking, inventory, and cleanliness for the maintenance spare parts operation at Centennial Farms Dairy.

• Supported the development, maintenance, and ongoing improvement of the Safe, Quality, and Food

(SQF) 2000 Systems.

• Helped manage a product cost-saving project by identifying 16% of losses over three months during the processing of the product.

• Sampled Kroger products to discover variances in product weight, followed by adjusting machine operating specifications, ultimately saving Kroger $200,000 a year in overfills.

• Participated in a parts room overhaul, resulting in a decreased discrepancy of $94,000 in inventory variances year to date versus the previous year.

• Collaborated with vendors on capital projects under $50,000 and machinery upgrades to improve overall site reliability.

• Conducted weekly cycle counts for all storeroom parts with a goal of at least 90% accuracy, increasing cycle count accuracy by approximately 10–12% since taking the position.

• Oversaw shipping and receiving for the Maintenance department, performing all jobs safely, efficiently, and accurately to maintain and improve plant performance in Safety, Quality, and Reliability (SQR). Quality Control Inspector 11/2022 to 06/2023

Flip Electronics – Alpharetta, GA

• Performed quality control inspection of electronic components for incoming materials.

• Created and maintained quality records in compliance with Flip Electronics’ quality management system.

• Followed documented inspection guidelines and system data management requirements.

• Reviewed sales, purchasing, and operations documentation for quality compliance.

• Provided technical support for sales activities between departments.

• Maintained detailed records of inspections and processes. Received and shipped electronic parts, ensuring accurate handling and documentation. Performed cycle counts and maintained inventory accuracy.

Sales Associate 01/2022 to 11/2022

Home Depot – Sandy Springs, GA

• Assisted customers with lumber selection and cutting wood to specified measurements.

• Operated forklift to unload delivery trucks carrying concrete pallets, pressure-treated lumber, drywall, and molding.

• Maintained organized lumber inventory and ensured proper storage of materials.

• Provided product knowledge and guidance to customers for building and repair projects.

• Ensured compliance with safety standards while handling heavy materials and operating equipment. PROFESSIONAL DEVELOPMENT

• Currently pursuing B.S. in Computer Information Systems (online) with a focus on practical IT and business skills.

• Studying core IT concepts relevant to help desk roles, including networking basics, operating systems, databases, and web technologies.

Contact this candidate