Installation Supervisor Candidate with IT & Support Skills

GEORGE KUETHYA MUSAU

Nairobi, Kenya

+254********* · ************@*****.***

Skills

Primary Education

Information Technology

Data Entry Skills

Software Engineering

Technical Support

Customer Support

Microsoft Publisher

Microsoft Word

Microsoft Excel

Microsoft Access

Networking Skills

Software Troubleshooting

Maintenance

Communication Skills

Problem Solving

Active Listening Skills

Call Centers

Customer Service

Ability to Multitask

Attention to Detail

Profile

A dedicated and detail-oriented professional with a background in InformationCommunication Technology and experience in customer service environments.Skilled in troubleshooting, data entry, and providing technical support. Seeking acall center role where I can utilize my problem-solving abilities, communicationskills, and IT knowledge to deliver excellent customer service and support.

Employment History

ICT Technician, Nairobi City County, Nairobi

January 2022 — April 2022

1. Data entry, software installation, Data slaving, coding. 2. Ability to establish effective working relationships at all levels 3. MS word, MS Excel, MS Access, MS Publisher

ICT & Customer Support Assistant, Nairobi City County, Nairobi January 2023 — April 2023

• Provided technical support for employees, troubleshooting software and hardware issues.

• Assisted in networking and system maintenance tasks.

• Responded to queries, ensuring efficient resolution of technical problems.

• Managed data entry and documentation for IT-related service requests. Technical Support & Installation Specialist, Naya Solutions, Nairobi January 2024 — February 2025

• Installation & Configuration: Set up and configured routers, modems, and other network equipment at client locations.

• On-Site Troubleshooting: Diagnosed and resolved connectivity issues, ensuring optimal network performance.

• Customer Support: Assisted clients with understanding and managing their internet services.

• Technical Maintenance: Performed routine checks and maintenance on installed hardware to prevent service disruptions.

• Collaboration with IT & Support Teams: Reported complex technical issues and worked with senior technicians to implement solutions. Hard Work and Dedication

Self Motivation

Languages

Swahili

English

Education

Diploma in information communication technology, Training Institute January 2021 — November 2023

certificate of secondary education, Kisayani secondary school February 2015 — December 2019

certificate of Primary education, Kisayani primary school January 2006 — December 2014

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