Compassionate Customer Service & Caregiver Professional

SHENIKA COLE

Queens, New York

Phone: 606-***-****

Email: *******.*****@*****.***

PROFESSIONAL SUMMARY

Compassionate and dependable Customer Service Representative and Caregiver with several years of experience supporting customers, assisting clients with daily needs, and providing high-quality service in fast-paced environments. Known for being a great listener, a strong team player, and a caring individual who completes tasks accurately and on time. Dedicated to helping people, solving problems, and maintaining a positive, professional atmosphere.

WORK EXPERIENCE

Customer Service Representative

Xfinity / Optimum

2019 – 2022

• Delivered friendly, efficient customer support through phone and in-person interactions.

• Assisted customers with billing, service inquiries, and technical troubleshooting.

• Resolved issues quickly to improve customer satisfaction and retention.

• Maintained accurate records and followed company procedures.

Caregiver

Private Care / Home Care

2023 – 2025

• Provided compassionate care to clients, assisting with daily living activities and personal needs.

• Ensured a safe and supportive environment for individuals with varying care requirements.

• Built strong, trusting relationships with clients and families through patience and communication.

• Managed schedules, medication reminders, and routine tasks with reliability and attention to detail.

EDUCATION

High School Diploma

SKILLS

• Excellent listener

• Strong team player

• Caring and compassionate

• Reliable and task-oriented

• Customer service expertise

• Problem-solving

• Communication skills

• Time management

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