Dedicated Social Services Professional with 20+ Years Experience
Resume:
Sharon Brown
***********@*****.***
**** *. ****** ***. ******* Il.
CAREER PROFILE
Creative, hands on Professional with over twenty years of customer service. Possessing a passion for helping others and enjoys working with a variety of populations. Seeks a varied role that will allow me to utilize my diverse experience and skills, to contribute to the overall success of the program and its participants. HIGHLIGHTS
● Knowledge of the Homeless Management Information System (HMIS) and local social service providers and programs.
● High stress tolerance and ability to thrive in a high-pressure environment. PROFESSIONAL WORK EXPERIENCE
Northside Learning Center High School
Chicago. Illinois
SECA Teacher
September 2023-Present
Assistance and serving an important role to special need students. Provide one on one tutoring, assist student with personal care and other physical needs, and serve as support for teachers with instruction.
Swissport International Chicago, Illinois
Dispatcher July 2015– July 2017
/May 2023
• Dispatched fuel loads for aircraft for all airlines at the Chicago O’Hare airport.
• Communicated with fuel carriers and control tower to avoid delays.
• Assisted duty managers with various tasks including inbound/outbound phone calls and e-mails. Help of Southern Nevada Las Vegas, Nevada
Community Matcher Remote Navigator June 2021– May 2023
● Community wide intake processor to match people experiencing homelessness, to community resources that are the best fit for their situation. In the Coordinated Entry system, all homeless individuals and families, veterans. Domestic Violent, and those on the verge of being evicted.
● Speaking with clients and agencies to locate Shelter, Safe Haven and rental assistance for clients in need. Outreach Case Manager Aug 2019 – June 2021
• Conduct outreach activities, including visits to facilities such as shelters, treatment programs, dining facilities, tunnels and other locations where homeless and at-risk families may congregate.
• Provide supportive counseling and referrals to community services. Residential Monitor/Coach Jan 2018 – Aug 2019
• Conducted daily group life-skills coaching sessions, hourly room checks to ensure compliance with daily schedules, intake and assessment procedures. Cooked and fed 100 plus clients breakfast and dinner.
• Provided crisis intervention as needed and transportation to appointments when necessary.
• Supervised residents’ daily activities including daily chores, education, monitoring ingestion of medication and community service.
NFI Distribution Center Bensenville, Illinois
Warehouse Administrator Feb 2006 - Dec 2015
• Managed a team of 75 on a daily basis.
• Processed daily correspondences and business communication.
• Oversaw outgoing and inbound spreadsheets to ensure accuracy, completeness, and condition of shipments. JcPenney North Riverside, Illinois
Photographer/Customer Service Associate June 1991 - Feb 2012
● Provided exceptional customer experience by ensuring the customer is always the priority.
● Adhered to Asset Protection and inventory control and compliance procedures. EDUCATION
Computer Learning Center Chicago, Illinois
Associate’s Degree in Computer Systems May 1994
Edwin G. Foreman High School Chicago, Illinois
College Courses June 1989
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