Multilingual Customer Service & Sales Professional

Alexandra Aguilar

San Antonio Tx 830-***-**** ******.**@*****.***

Skills

Excellent Verbal & Written Communications in English and Spanish Experienced Customer Service & Sales in fast paced environments Proficient in Microsoft Office

EDUCATION

Southwest School of Business & Technical Careers San Antonio, TX Business Technology Certificate 2009

Southwest Texas Junior College Eagle Pass, TX

Completed 30 credit hours towards an Associate of Arts in General Studies High School Diploma 2008

Ontario High School Ontario, OR

Experience

Alorica

May 2024-May 2025

Customer Service Representative

Goldman Sachs Bank USA San Antonio, TX

Managed out/in-bound calls. Responded to customer inquiries, resolved issues, and performed transactions via phone and chat, promoting products and ensuring customer satisfaction.

Carenet Health

January 2024 - April 2024 Engagement Specialist

Inbound and outbound calls over 200 a day setting up appointments for members.

Spectrum Charter Communications

June 2022 – December 2023

Call Center Sales Representative San Antonio, TX Managed in-bound customer bilingual calls, regarding internet, television, and mobile communication inquiries via a discovery process to define consumer situations to provide personalized service to recommend products and benefits in a team environment. Set up appointments for a technician.

Toyota Motor Company

February 2022 – June 2022

Floor Agent San Antonio, TX

Completed quality assurance with in-bound & out-bound automotive inventory with collaboration with product shipping companies. Quality control. Ai United Insurance

October 2021 – February 2022

Insurance Agent San Antonio, TX

Assisted in-bound bilingual customer calls regarding complaints, inquiries, insurance claims, and account maintenance for individuals and business through customized care to recommend products and benefits. Out-bond bilingual calls to remind customers of payments. The GEO Group

February 2016 – September 2021

Correctional Office Eagle Pass, TX

Enforced the penal code related to criminal rehabilitation quarters and ensured the safety and accountability of up to 48 inmates. Controlled any doors open to close. Routinely inspected inmates and their living quarters for contraband. Screen visitors and collaborated with colleagues to ensure the safety of all staff and inmates.

State and Federal Inmates

Kirsh Foundry

January 2014 - January 2016

Molding Machine Operator Beaver Dam,WI

Operate the assigned automatic molding line to production schedule and quality standards. Operate all equipment in a safe and responsible manner, assisting in training new employees that enter the department. Maintain appropriate attendance. Cleo’s Convenience Store

March 2010 - October 2014

Cashier Assistant Manager Eagle Pass, TX

Processing and receiving payments, and excellent customer service. Supervised restocked all merchandise, inventory, make schedules, ensure customer service satisfaction while maintaining quality standards, and assisting in training others. REFERENCES

Nancy Gonzalez

Correctional Officer 830-***-****

Alexandria Reyes

Alorica Manager 210-***-****

Laura Rojas

Navient 210-***-**** *********@*****.***

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