Registered Nurse Patient-Centered Care Specialist data entry and cus.
Resume:
RACHEL FRIEND
Hamilton, OH ***** 513-***-**** **************@*****.***
PROFESSIONAL SUMMARY
Dedicated and compassionate Registered Nurse with 9 years of experience delivering exceptional patient care in diverse healthcare settings, including critical care, step-down units, and general medical-surgical environments. Adept at performing comprehensive patient assessments, managing complex medical conditions, and implementing effective care plans. Proven ability to provide high-quality care in high-pressure situations while maintaining a strong focus on patient-centered outcomes.
EDUCATION
Associate Degree: Registered Nursing 01/2005
Cincinnati State College, Cincinnati, OH
Core Curriculum 1998 – 2001
Miami University, Hamilton, OH
EXPERIENCE
McDonald Restaurant – Hamilton, OH
Crew Member 06/2021 – 12/2023
●Greeted customers warmly and assisted them with their orders.
●Answered questions about the menu and made suggestions based on customer preferences.
●Ensured customer satisfaction by providing timely and accurate service.
●Took orders at the counter or drive-thru using the point-of-sale (POS) system.
●Handled payment transactions accurately, including cash handling and using credit/debit card machines.
●Ensured food was prepared fresh, and quality control was always maintained.
●Followed sanitation and food safety guidelines.
●Worked effectively with other crew members and management to ensure smooth operations.
●Communicated with kitchen staff to ensure timely food preparation.
●Helped with stocking and replenishing supplies when needed.
●Operated the drive-thru window, including taking orders, handling payments, and delivering food to customers.
●Maintained a high level of accuracy and speed in the drive thru.
Midwestern Auto Sales – Middletown, OH
Office Secretary 2019-2020
●Greeted customers and visitors warmly as they entered the dealership.
●Directed customers to the appropriate department or staff member.
●Provided basic information about the dealership's services and offerings.
●Answered incoming phone calls promptly and professionally.
●Transferred calls to the correct department or personnel.
●Took and relayed messages accurately.
●Scheduled service appointments for customers, coordinating with the service department to ensure availability.
●Assisted with various administrative tasks, such as filing, data entry, and managing customer records.
●Handled customer inquiries via email or in person.
●Supported sales staff by preparing documents or materials.
●Ensured transactions are recorded accurately and maintain a balanced cash register.
●Monitored and restocked office supplies and materials.
●Addressed customer concerns and complaints courteously, escalating issues to the appropriate staff members.
●Prepared and maintained various reports, logs, and documentation as required by dealership management.
●Assisted with inventory management tasks, including keeping track of keys or vehicle records.
Edgewood City Schools – Trenton, OH
Substitute Cafeteria Employee 2018-2019
●Assisted in the preparation of meals and snacks according to planned menus and portion control standards.
●Followed recipes and food safety guidelines to prepare a variety of hot and cold foods.
●Set up serving lines and ensured food items were properly stocked and ready for service.
●Served food to students, staff, and faculty during breakfast, lunch, or snack times.
●Ensured proper portion sizes are served.
●Accommodated special dietary needs as directed by the cafeteria manager.
●Monitored food temperatures and ensured all items were served safely.
●Followed all health and safety regulations and maintained a clean work environment.
●Assisted with inventory control by checking and restocking supplies.
●Ensured all food items are stored properly, labeled, and rotated to prevent spoilage.
●Worked collaboratively with other cafeteria staff to ensure smooth operations.
●Communicated any issues or concerns to the cafeteria manager and head cook.
●Interacted with students, staff, and faculty in a friendly and courteous manner.
●Adapted to different schools or cafeteria environments as needed.
Petland – Fairfield, OH
Client Services Assistant 03/2017 – 06/2017
●Greeted customers warmly and assisted them with their inquiries.
●Provided information on pet care, products, and services offered by Petland.
●Assisted customers in selecting the right products for their pets.
●Handled customer complaints and concerns professionally, ensuring customer satisfaction.
●Process sales transactions accurately, including handling cash and operating the point-of-sale system.
●Assisted with the care and handling of animals, ensuring they are well-fed and clean.
●Monitored the health and well-being of the animals and reported any concerns to the store management.
●Educated customers on responsible pet ownership and proper pet care.
●Assisted with merchandising, including restocking shelves and arranging product displays.
●Assisted with inventory management, receiving and checking deliveries and updating stock levels.
●Supported the management team with administrative tasks and updated customer records.
●Handled phone calls and scheduled appointments for grooming, veterinary services, and customer inquiries.
Fort Hamilton Hospital – Hamilton, OH
Registered Nurse 02/2014 – 08/2016
●Conducted thorough assessments of patients’ health status, including physical, emotional, and psychosocial needs.
●Developed individualized care plans based on patient assessments, physician orders, and nursing diagnoses.
●Adjusted care plans as needed based on patient progress and changes in condition.
●Administered medications and treatments according to physician orders and established protocols.
●Monitored patients for adverse reactions to medications and treatments and reported any issues to the healthcare provider.
●Performed wound care, insert IVs, and manage catheters and other medical devices.
●Used medical equipment such as EKG machines, ventilators, and defibrillators to assess and monitor patient conditions.
●Educated patients and their families on managing their health conditions, medications, and treatments.
●Provided emotional support and guidance to patients and families during difficult times.
●Encouraged and supported patients in making healthy lifestyle choices and adhering to treatment plans.
●Worked closely with physicians, nurse practitioners, and other healthcare professionals to coordinate patient care.
●Participated in multidisciplinary team meetings to discuss patient progress and care plans.
●Communicated effectively with patients, families, and other members of the healthcare team to ensure continuity of care.
●Maintained accurate and detailed patient records, including assessments, care plans, medications, and treatment outcomes.
●Ensured documentation complies with legal and regulatory requirements as well as hospital or facility policies.
●Completed incident reports and other documentation as required.
●Followed all safety protocols and infection control guidelines to protect patients, staff, and visitors.
●Adhered to legal and ethical standards of nursing practice, including patient confidentiality and informed consent.
St. Vincent Hospice – Indianapolis, IN
Registered Nurse 05/2010 – 05/2013
●Regularly reviewed and updated care plans as the patient's condition changes.
●Monitored the effectiveness of interventions and adjusted care as needed to maintain patient comfort.
●Educated patients and their families on pain management strategies and medication administration.
●Provided compassionate emotional support to patients and their families during the hospice journey.
●Facilitated discussions about end-of-life wishes, advanced care planning, and the dying process.
●Worked collaboratively with chaplains and social workers to address the spiritual and emotional needs of patients and families.
●Coordinated care with hospice physicians, nurse practitioners, social workers, chaplains, and home health aides.
●Participated in interdisciplinary team meetings to discuss patient care and make adjustments to care plans as needed.
●Act as a liaison between patients, families, and the healthcare team, ensuring clear and open communication.
●Advocate for patients’ wishes and ensure that their care aligns with their goals and preferences.
●Provided comfort care to patients in their final days and hours, ensuring a peaceful and dignified death.
●Offered bereavement support and guidance to families before and after the patient's passing.
●Ensured that all necessary legal and medical documentation is completed accurately and timely.
●Maintained detailed and accurate records of patient assessments, care plans, interventions, and outcomes.
●Ensured that all documentation complies with hospice regulations and organizational policies.
●Followed all safety and infection control protocols to protect patients, families, and staff.
Deaconess Hospital – Cincinnati, OH
Step Down/Telemetry Nurse 03/2008-05/2009
●Performed regular assessments of patients, including vital signs, heart rhythms, and respiratory status.
●Monitored telemetry readings to detect arrhythmias or other cardiac abnormalities and respond promptly to any changes.
●Recognized and addressed changes in patient conditions, adjusting care plans as needed in collaboration with physicians.
●Administered medications, including cardiac drugs, anticoagulants, and other treatments, as prescribed.
●Provided care for patients with conditions such as congestive heart failure (CHF), myocardial infarction (MI), arrhythmias, and post-surgical recovery.
●Assisted with interventions like oxygen therapy, chest tube management, and post-operative care for cardiac procedures.
●Participated in rapid response and code situations within the unit, providing life-saving interventions such as CPR and defibrillation.
●Assessed and managed emergencies, working closely with the healthcare team to stabilize patients.
●Educated patients and families about their medical conditions, treatment plans, and post-discharge care.
●Provided guidance on lifestyle changes, such as diet and exercise, that can improve heart health and prevent future complications.
●Offered emotional support and reassurance to patients and families, helping them understand their care and recovery process.
●Worked with case managers and social workers to prepare patients for discharge or transfer to a lower level of care.
American Mobile Traveling Nursing
Pediatric Intensive Care Unit Traveling Nurse 10/2006 – 12/2007
●Utilized advanced medical equipment to monitor cardiac, respiratory, and neurological functions, including ventilators, EKG machines, and hemodynamic monitors.
●Administered medications, IV fluids, and blood products as prescribed, with special attention to pediatric dosage and safety.
●Provided care to patients with complex medical needs, such as those with congenital heart defects, respiratory failure, trauma, sepsis, and post-surgical recovery.
●Performed and assisted with procedures such as intubation, central line insertion, and chest tube management.
●Participated in rapid response and code situations, performing life-saving interventions such as pediatric advanced life support (PALS), CPR, and defibrillation.
●Collaborated with the healthcare team during emergencies to stabilize pediatric patients and ensure positive outcomes.
●Provided compassionate support and education to families, helping them understand their child’s condition, treatment plan, and what to expect during the PICU stay.
●Communicated with parents and guardians with empathy and sensitivity, offering guidance on coping with a child’s critical illness.
●Coordinated care transitions when patients are transferred from the PICU to other units or discharged home.
●Maintained accurate and detailed patient records, including assessments, care plans, medications, treatments, and outcomes.
●Adapted quickly to new healthcare environments, hospital policies, and unit protocols.
●Work on short-term contracts at various locations, often filling staffing gaps in hospitals with immediate needs.
Cincinnati Children’s Hospital – Cincinnati, OH
Cardiac Intensive Care Unit Floating Nurse 04/2005 – 10/2006
●Performed comprehensive assessments of critically ill cardiac patients, including vital signs, cardiac rhythms, and overall health status.
●Continuously monitored patients’ cardiovascular status, including using advanced equipment such as EKGs, hemodynamic monitors, and ventilators.
●Recognized and responded to changes in patient conditions quickly and effectively, escalating care when necessary.
●Administered and managed medications, including cardiac drips, anticoagulants, and vasoactive medications.
●Assisted with advanced cardiac procedures such as cardiac catheterization, pacemaker insertions, and ECMO (extracorporeal membrane oxygenation) support.
●Provided post-operative care for patients recovering from cardiac surgery, including coronary artery bypass grafting (CABG) and valve replacements.
●Participated in rapid response and code blue situations, delivering life-saving interventions such as CPR, defibrillation, and advanced cardiac life support (ACLS).
●Communicated effectively with patients’ families, providing updates on patient status and explaining treatment plans with empathy and clarity.
●Educated patients and their families about cardiac conditions, procedures, and post-discharge care.
●Provided emotional support and guidance to families during critical and end-of-life situations.
SKILLS ACQUIRED
●Excellent, Effective Communication Skills
●Clinical Skills
●Empathetic and Compassionate
●Problem Solving Skills
●Proficient Medical Equipment Training
●Adaptability and Flexibility Skills
●Customer Service and Patient Care
Team Mate Skills
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