Administrative Assistant with Medical Office Focus

Melissa Gardner

Janesville, WI *****

***********@*****.*** 608-***-****

Professional Summary

Detail-oriented and self-motivated Administrative Assistant with a strong background in medical administration, customer service, and office operations. Adept at managing patient records, processing billing, and supporting team productivity in fast-paced environments. Known for professionalism, accuracy, and strong interpersonal communication. Seeking an opportunity to contribute to a collaborative organization that values integrity and efficiency.

Professional Experience

Medical Receptionist

Nutrition Health and Associates – Janesville, WI

May 2023 – March 2025

Managed patient scheduling, check-ins, and insurance verification in a busy medical office.

Processed billing, maintained accurate patient records, and ordered office supplies.

Conducted health screenings and ensured compliance with HIPAA standards.

Delivered excellent customer service and administrative support to staff and patients.

Customer Service Representative (CFS Staffing)

DSB Technologies – Janesville, WI

January 2023 – March 2023

Performed data entry, invoicing, and document management for inventory and shipping.

Reconciled records, processed PDFs and digital files, and supported office operations.

Accounts Payable Specialist (CFS Staffing)

Rath Manufacturing – Janesville, WI

November 2022 – December 2022

Processed invoices, payments, and account reconciliations.

Supported the accounting team with data accuracy and documentation management.

Customer Service Representative

Sassid Insurance Company – Janesville, WI

February 2022 – September 2022

Responded to customer inquiries and assisted with policy information and claims support.

Maintained accurate records and upheld confidentiality standards.

Customer Service Specialist

Americollect

November 2021 – January 2022

Managed inbound and outbound calls with professionalism and empathy.

Assisted patients in resolving billing inquiries and maintaining updated account details.

Bartender / Server

Sammy’s Hilltop Bar & Grill – Janesville, WI

September 2021 – Present

Provide exceptional service, manage cash handling, and maintain a positive atmosphere.

Additional roles:

Server, Kealy’s Café (Nov 2020 – Jan 2021)

Bartender/Server, My Apartment Pub & Grill (Nov 2016 – May 2020)

Guest Services Representative, Kwik Trip (Jul 2015 – May 2016)

Education

Associate of Applied Science – Medical Coding (In Progress)

Blackhawk Technical College – Janesville, WI Expected August 2025

Associate Degree – Medical Administration

Madison Area Technical College – Madison, WI

High School Diploma / GED

Skills

Medical Administration: ICD-10, CPT coding, HIPAA compliance, medical billing & terminology

Office Management: Scheduling, records management, payroll, QuickBooks, Microsoft Office Suite (Word, Excel, Outlook, Access, PowerPoint)

Customer Service: Communication, multitasking, time management, and problem-solving

Technical Proficiency: Adobe Acrobat, SharePoint, Epic, HRIS systems, Bloodhound/Encore

Financial Administration: Accounts payable/receivable, documentation review, invoicing

Certifications & Licenses

Bartender License

Driver’s License

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