Operations Leader with Customer Focus
Resume:
CONTACT
Brunswick, GA *****
************@*****.***
PROFESSIONAL
SUMMARY
Ambitious and proactive
operations manager with strong
focus on enhancing customer
experience through articulate
communication and effective
leadership. Adept at creating
optimistic work environment that
values achievement and stands
out in competitive settings. Drive
team success by consistently
implementing innovative
strategies and fostering
collaborative, high-achievement
environment.
SKILLS
■ Team leadership
■ Money handling
■ Adaptability and flexibility
■ Staff management
■ Decision-making
■ Project management abilities
■ Sales reporting
■ Call center experience
■ Computer proficiency
■ General security
KAREN HASTINGS
EXPERIENCE
Assistant Manager/Warehouse Manager Carolina Pottery - West Columbia, SC
10/2022 - 07/2025
Trained new employees in product knowledge, customer service protocols, cash handling procedures, and safety regulations.
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Resolved customer complaints quickly and effectively while maintaining a high level of professionalism.
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Helped oversee the daily operations of the store, managing staff and inventory.
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Operations Manager Office Depot/Office Max - Smithfield, NC 09/2017 - 10/2022
Resolved customer issues quickly and professionally while maintaining high customer satisfaction ratings.
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Managed the daily operations of multiple departments to maximize efficiency.
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Developed talented team, participating in hiring, coaching, and performance management processes.
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Furniture Supervisor Office Depot/Office Max - Goldsboro, NC 09/2012 - 09/2017
Provided input into budgeting decisions related to purchasing furniture components.
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Managed inventory levels, ordering supplies as needed and ensuring stock rotation was maintained.
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Conducted regular quality control inspections to ensure all products met safety standards.
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Security Officer Securitas/Yankee Stadium - The Bronx, NY Customer Service Representative Adecco - Brunswick, GA EDUCATION
Associate in Science (A.S.): Business Administration LaGuardia Community College - Long Island City, NY, 06/2008 Bachelor of Science (B.S.): Computer Programming
Lehman College - Bronx, NY, US
AWARDS
Anheuser Busch Companies/COPE Scholarship
LaGuardia Community College Dean's List
City University of New York Model Student Award
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