Versatile IT/Customer Service Professional with 30+ Years Experience

Susanna C. Pecenka

** *. ***** **** *****

Clark Fork, Idaho 83811

Tel: 909-***-****

SUMMARY: Highly experienced and adaptable professional with 30+ years in diverse computer systems and customer service. Proven ability to quickly master new processes and drive success in various industries. Seeking to leverage 8+ years of successful remote work experience by transitioning back to a virtual role after recent experience in retail and customer-facing small-town environments.

05/2025 to 09/2025 AGE Heating and Cooling, Customer Service Rep./Dispatcher,Sandpoint, Idaho Working with Service Titan software scheduling service calls, collections, marketing, sales, and customer service.

04/2024 to 05/2025 Home Depot, Inc. - Overnight Freight Team Associate, Ponderay, Idaho Stocking departments as needed overnight, assisting with inventory. 12/2022 to 04/2024 Walmart, Inc. - Overnight Stocking Associate, Ponderay, Idaho Responsible for nightly stocking of general merchandise and consumables for store with average sales of over 250k per day.

Requires bending, lifting up to 50 pounds, and close work. Attention to detail and marketing.

Reason for leaving: My daughter has been promoted to a salaried management position and company policy is no relatives can be employed in store with management personnel. 05/2017 to 12/2022 Mastering Transcription, Inc. – Course Administrator, Assistant Developer

(remote)

Assisted in design and development of online curriculum. Grade and manage students within the courses.

2014 to 2017 Grace Healthcare – Case Manager – Durable Medical Equipment (remote) Managed the patient caseload for the CPAP, Diaper, Diabetic, etc., departments. Collections and new business. Also Insurance verifications and authorizations. 10/2003 to Eligibility Worker II – Medi-Cal, County of San Bernardino, Ontario, CA 11/2006 Functions included:

Determining eligibility for state Medi-Cal insurance for all applicants. Processed a constant caseload of over 200 files from application to either approval or denial.

l壱2/2000 to MIS Coordinator/IT Director, Andus Group, Inc., Ontario, CA 5/14/2003 Functions included:

Managed IT Staff and systems for three companies.

Successfully designed and implemented network and Internet presence. Credited for redesigning and reducing telecommunications costs and expenses. Highly relied upon by staff for training and support for every level of their technical needs.

10/90 to E37 – LAN Support Specialist, ALLTEL, City of Industry, CA 6/99 Functions included:

Design, implementation, and support of LANS, Email, Remote Connect to client mainframes, Internet/Intranet connectivity, and all other technical areas of ILS, Inc., Satellite Programming Staff, and Nations Bank.

Sole tech support for cost center staff of 65+ employees, both on-site and in the field. EDUCATION:

COBOL Programming, Mt. San Antonio College, 1993

Systems Analysis, Mt. San Antonio College, 1993-1995 Local Area Networks, Mt. San Antonio College, 1993-1995 Microcomputer Applications, MSAC, 1993-1995

Data Communications, MSAC, 1993-1995

Microcomputer Communications Certification, MSAC, 1995 Microcomputer Operating Systems, MSAC, 1996

GPA: 3.8

Certified through Mt. San Antonio College for Novell as an Adv. System Manager for v3.11 in May, 1993. Supported Netware v3.12 through v4.11. Microsoft Certified Professional (MCP), October, 2001. Microsoft Certified Systems Engineer (MCSE), January, 2002. Cisco Certified Network Administrator (CCNA), February, 2002. Additional Training:

PC Configuration and Troubleshooting – Learning Tree Intl., 1995 Microsoft Application Training 1995-1998

TCP/IP Fundamentals, 1996

Internet Fundamentals, 1996

Client Server Design, 1997

Several Computer Based Training courses on Banking related areas. Learn Power Software – Mastering Transcription Course development/administration 2017 to present

Seasonal Employment:

1990 to 2022 Santa Anita Race Track, Arcadia, CA

Functions include:

Valet/Parking, Ticket Sales, Tram Driving, Special Event Service 2007 to 2021 Del Mar Thoroughbred Club, Del Mar, CA Functions included:

Valet/Parking, Teamster Shop Steward, Seasonal HR, Ticket Sales 07/2022 to 07/2023 The Floating Restaurant, Hope, Idaho Host for high capacity fine dining restaurant.

**REFERENCES AVAILABLE UPON REQUEST

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