Customer Service & Tech-Savvy Support Specialist

SRUTI G SWAMINATHAN

+1-602-***-**** ***********.******@*****.***

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Professional Summary

Dedicated and empathetic Customer Service Professional with proven experience in high-volume call centers and client-facing roles. Skilled in communication, conflict resolution, and problem-solving, with a background in web development and project management that enhances analytical and technical troubleshooting abilities. Passionate about delivering exceptional service experiences, improving customer satisfaction, and fostering brand loyalty. Key Skills

Customer Relationship Management (CRM) & Troubleshooting, Call Center Operations & Phone Etiquette, Conflict Resolution & De-escalation, Communication, Organization & Time Management, Data Entry & Documentation, Multilingual: English (Advanced), Hindi (Intermediate), Spanish/French

(Beginner), Microsoft Office, Google Workspace, QuickBooks, Technical: HTML, CSS, Python, JavaScript, SQL (basic), Research & Analytical Thinking Professional Experience

Customer Service Representative – REMX Solutions (Bakkt Contractor) 10/2024 – 01/2025

• Assisted Chase cardholders with Apple Ultimate Rewards Store orders, meeting all KPIs for quality, productivity, and satisfaction.

• Processed order inquiries, returns, cancellations, and refunds while adhering to promotional policies.

• Liaised between Apple and Chase to ensure accurate and timely issue resolution. Customer Service Representative – Americor Funding LLC 01/2024 – 03/2024

• Conducted outbound welcome calls for new debt relief clients, achieving daily KPI and quality standards.

• Guided clients through onboarding, escrow processes, and settlement authorizations.

• Supported partner companies utilizing Americor’s debt management systems. Customer Service Representative – iQor (Verizon Account) 05/2021 – 05/2022

• Handled 50–100 inbound calls daily as a credit specialist for consumer and business accounts.

• Processed credit applications, resolved account issues, and delivered high customer satisfaction.

• Collaborated with peers to improve issue resolution time and maintain KPI compliance. Delivery Driver – Grubhub 06/2022 – 12/2023

• Maintained 90% on-time delivery rate, ensuring customer satisfaction through reliable, prompt service. Residential Cleaner – GoingGreenHouse LLC 10/2022 – 10/2022

• Delivered consistent, high-quality cleaning services with strong attention to detail and client needs. Teaching Assistant – Arizona State University 08/2020 – 05/2021

• Supported biochemistry and chemistry courses; graded assignments and provided academic assistance.

• Managed Canvas course organization and facilitated communication between students and faculty. Education & Certifications

M.Sc. (Top Rank Holder) – University of Madras, India B.Sc. (Medal for General Proficiency) – Ethiraj College for Women Certifications:

Google Professional Certificate in Project Management (2021) Sololearn: Web Development, Python, JavaScript, C/C++ DELE A2 Certificate – Spanish Language (2015)

Medical Terminology for Coding & Billing (2017)

London College of Music – Classical Guitar (Grade 4, Distinction) Awards

Merit Scholarship & Academic Excellence Awards (Union Medal, Silver Jubilee Medal) 1st Place, University Music Competition (2018)

Quiz Competition Winner – “Replica” (2016)

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