Restaurant/Commerce General Manager Leader
Resume:
Amber Espinoza
GM Inbound
Food/Merchandise
Amber Espinoza
Somonauk,IL 60552
***********@*****.***
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Skills
-Market Growth
-Product Analysis
-Financial Forecasting
-Sales Activities
-Customer Relationship Management
-Staff Management
-Labor Cost
-Leadership and Management
-Team Building
-Special needs Care
Accomplished professional with an extensive background in hospitality and customer service. Proven record of exceeding customer expectations and driving profitability. Skilled in leading teams, managing budgets, and overseeing daily operations. Adept at leveraging industry trends and technology to maximize customer satisfaction. Motivated professional with a commitment to top-tier performance. Strong leadership and motivational skills in addition to a focus on customer satisfaction. Maximize quality assurance through compliance with regulatory guidelines and training initiatives. Unwavering commitment to customer satisfaction, with the ability to build productive relationships, resolve complex issues, and win customer loyalty.
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Experience
-Management 10+
-Profit and Loss 10+
-Training 10+
-Senior and Special Needs 2+
-Growth and Marketing 3+
Super Target / GM Inbound Opening Manager
Jan 2007 - PRESENT, Yorkville
● Oversee the store operations
● Run all trucks and vendors through the building
● Strategize the plans to effectively work the freight, and work-load throughout the week
● Control the inventory
● Manage expenses
● Lead by a higher level to push the other team members to be successful with our work load
● Set the presentation throughout the store
● Recruited team members to maintain adequate staffing levels.
● Provided coaching and mentoring support for employees at all levels of the organization.
● Used customer feedback for improving operations and building brand loyalty.
● Managed profit goals against budget and prior year, keeping controllable costs within budget.
● Developed strategies to improve operational efficiency, reduce costs and maximize profitability.
● Managed customer service teams to ensure quality customer satisfaction and increase customer loyalty.
● Used a computerized inventory system to plan and manage adequate inventory levels.
● Executed sales and operational activities, producing results that met or exceeded business plans.
● Provided clear direction and set priorities for accomplishing desired actions and results.
● Maintained positive relationships with key stakeholders including customers, suppliers and partners.
Dunkin Donuts / Shift lead
April 2023 -Present St Charles
● Prepping food according to the health guidelines
● Preparing food, beverages, and all the machines for the next shift/next day
● Cleaning of all machines properly
● Preparing all food and drinks for the guests
● Running the register at the drive through, and front of the store
● Good customer service attitude
● Maintained high standards of customer service during high-volume, fast-paced operations.
● Provided training and mentorship to new baristas on product knowledge, cash handling, and customer service techniques.
● Demonstrated ability to lead and motivate team members in a fast-paced environment.
● Conducted weekly inventory checks to ensure adequate stock levels of supplies and ingredients.
● Resolved conflicts between employees in a professional manner while maintaining a positive work environment.
IAG, Individual, Society/ Direct Support Personal
Jan 2017 - Jan 2019 Oswego
● (Direct Support Personnel), Taking care of the individual's everyday needs
● Ex: Bathing, feeding, dressing, hygiene, restroom
● Passing the correct medications to each individual at the correct time of the day
● Logging each individual’s day in their book
● Ex: foods they ate, expenses, any behavior out of the normalcy, any visits they received, places they went
● Encouraging them to do tasks they can complete on their own
● Ex: making their bed, getting dressed
● In charge of taking them to appointments, and shopping for groceries
● Maintained professional boundaries while interacting with both staff members and clients.
● Adapted communication methods based on individual's abilities and needs.
● Adhered strictly to confidentiality policies regarding sensitive information.
● Administered medications according to established protocols and guidelines.
● Demonstrated excellent interpersonal skills while maintaining respectful relationships with clients.
● Monitored vital signs and health conditions of clients as needed. ㅡ
Education Plano High School / GED.
Waubonsee Community College /NA
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Awards Best Leadership
Most Sales Growth within company
Food Manager Certificate
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