Senior Network Engineer with 16+ Years Expertise

P A U L I N E W A N Z U U P E T E R

386-***-**** *******@*****.*** https://www.linkedin.com/in/pauline-wanzuu-1a660044/ SENIOR NETWORK ENGINEER

With over 16 years of experience in designing, deploying, and managing robust network infrastructures, I have consistently delivered secure, high-availability solutions for multinational enterprises. My expertise encompasses advanced network design, security enhancements, and operational efficiency improvements through automation and proactive monitoring. I excel at leading cross- functional teams and managing complex projects—from data center relocations to secure network integrations—while ensuring business continuity and compliance with industry standards. I am dedicated to delivering customer-focused solutions that prioritize optimal performance and reliability for end users. CORE COMPETENCIES

Advanced network troubleshooting

Strategic Planning & Business Alignment

Decision-making & Problem-Solving Skills

Cyber Security & Risk Management

Strong attention to detail

Advanced Switching and Routing skills

Multi-tasking

Business Continuity processes

Customer Service Skills

Managing Interpersonal Relationships

SIEM and Data Correlation

Leadership & Team Management

Automation & Efficiency Optimization

Customer & Stakeholder Engagement

WORK EXPERIENCE

DATA CENTER OPERATIONS ENGINEER LEVEL IV AWS JULY 2025 – To Date

Enhanced Network Performance: Experienced in the use of network monitoring and optimization tools to improve Network performance for Large Data Center Infrastructure.

Support Redundancy and Fault-Tolerant Data Center Designs: 10P10U Data Center Network design with built-in fault-tolerant links.

Break and Fix Support for GPU Servers and Network Racks, within the Campus Data Centers and Dark Fiber Connections to Parent Sites.

Business Continuity Plans: I am well-trained to handle major service outages such as Rack downs due to Power faults, Top of Rack Switches, either due to device failures or Network faults.

Ensured Data Center Resilience: Led data center support and colocation projects, including disaster recovery setups and rigorous Business Continuity Process tests, achieving 99.9% uptime in a demanding 24/7/365 operational environment

Support a high-speed data center, Designed for 10p10u speeds SENIOR NETWORK CONSULTANT, TEX CONSULTS LTD (ON CALL) Jan 2024 – To Date

Enhanced Network Performance: Designed and implemented robust LAN/WAN solutions for international clients, resulting in a measurable 30% improvement in network performance and overall reliability.

Comprehensive Documentation: Developed detailed high-level and low-level network design documentation, including precise device configuration and labeling, which reduced configuration errors by 25% and improved project turnaround time.

Streamlined IT Operations: Provided Active Directory, SCCM, and desktop support that streamlined IT operations and decreased system downtime by 20% across client environments.

Ensured Data Center

Resilience: Led data center support and colocation projects, including disaster recovery setups and rigorous Business Continuity Process tests, achieving 99.9% uptime in a demanding 24/7/365 operational environment.

Upgraded Core Infrastructure: Oversaw critical core data center equipment upgrades, resulting in a 15% increase in system capacity and improved network efficiency.

Optimized User and Group Management: Effectively managed Active Directory users, computers, groups, and organizational units to enhance security and operational efficiency.

SENIOR NETWORK SUPPORT ENGINEER Jul 2013 – June 2023 Jul 2013 – Jun 2023 NETWORK ENGINEER Oct 2008 – Jul 2013

KCB BANK GROUP LIMITED

Largest commercial bank in East Africa, headquartered in Nairobi, Kenya, with its subsidiaries spreading across Tanzania, Uganda, Rwanda, Burundi, South Sudan and the Republic of Congo in Central Africa through its subsidiary Trust Merchant Bank

Strategic Team Leadership & Infrastructure Excellence: o Design, deploy, and maintain secure, enterprise-wide LAN/WAN infrastructures across multiple regions—including Kenya, Tanzania, Uganda, Rwanda, and Burundi—achieving 99.9% uptime. o Successfully integrated networks following business acquisitions and led the network work stream for the KCB–NBK integration, enabling significant cost savings through resource sharing. o Recognized for outstanding leadership in managing end-to-end network infrastructure projects across the KCB Bank group, resulting in improved performance, cost efficiencies, and enhanced service delivery.

Enhanced Network Resilience & Security:

o Spearheaded the implementation and maintenance of secure SDN/SDWAN solutions using Fortinet technologies, reducing network downtime by 30% and fortifying fault tolerance in a 24/7 operational environment. o Directed major network security projects with Hands-on technical setups, including firewall and VPN migrations (e.g., Cisco ASA to FMC/FTD, FortiGate, and Checkpoint), which improved the overall security posture and reduced vulnerabilities by 25%. o Oversaw the design and deployment of Cisco NAC and ISE across over 204 branches, significantly enhancing secure access control and mitigating unauthorized network access. o I have experience with Cisco, Juniper, and Arista Network device brands

Operational Efficiency & Automation:

o Network automation initiatives with Python and Ansible, streamlining configuration and management processes and reducing manual intervention by 40%.

o Optimized network performance monitoring using SolarWinds and SIEM solutions, leading to a 20% reduction in critical network events and faster incident resolution.

Data Center & Business Continuity Leadership:

o Directed critical data center initiatives, including core infrastructure upgrades, successful relocations to collocated facilities, and comprehensive disaster recovery setups and Business Continuity Process tests, ensuring robust, uninterrupted network services. o Enforce Data Center Industrial Standards

Comprehensive Project Management:

o Led extensive Projects in IP telephony, advanced routing and switching, and the implementation of secure LAN, WAN, and campus networks, consistently delivering projects within budget and with minimal downtime. EDUCATION

Bachelor of Science Information Technology January 2002 – July 2005 Jomo Kenyatta University of Agriculture and Technology

(University centered around global excellence in Training, Research, Innovation and Entrepreneurship for Sustainable Development.)

PROFESSIONAL DEVELOPMENT/AFFILIATIONS

Volunteer/Project Lead, WA Immigrant Resources 2024 – to date o Leads “Girls in Tech” project

o Volunteer consultant supporting small-scale minority businesses in scaling up their tech and IT operations

Anthony Kaigwa

Principal Global Critical Environment Systems Architect, Microsoft Mobile Number 760-***-****

*******@*****.***

https://www.linkedin.com/in/anthony-kaigwa/

Lilian Kimani

IOWA Healthcare Lead IT Support Consultant

Mobile 319-***-****

https://www.linkedin.com/in/lilian-ngigi/overlay/contact-info/> ******.******@*****.***

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