Customer Service Professional with Administrative Focus
Resume:
Jeanine Maynard
CONTACT
************@*****.***
Wilmington, DE
CAREER OBJECTIVE
Entry-level customer service
position where I can leverage
my communication and
problem-solving skills to
provide exceptional service to
customers and contribute to the
growth of the company.
EDUCATION
University of Delaware
Newark, DE
Paralegal Certificate 2022
Harris School of Business
Wilmington, DE
Bachelor of Science Business
Management Medical
Assistant 2013-2015
Delaware State University
Dover, DE
SKILLS
Detailed-oriented
Integrity
Collaborator
WORK EXPERIENCE
Bartender
Bank Shots/Paradigm
2020-2022/Wilmington, DE
● Preparing alcoholic and non-alcoholic
beverages for bar and table patrons.
● Coming up with unique and creative cocktails.
● Taking inventory and creating multiple drink
orders at once.
● Assessing customers’ needs and preferences
and making appropriate recommendations.
Distribution Specialist
CardioNet
2015 – Present/Wilmington, DE
● Manage various general office duties such as
answering multiple telephone lines, completing
insurance forms, and mailing monthly invoice
statements to patients.
● Coordinate, schedule, and arrange meetings,
and travel calendars for heart monitor
deliveries to patients.
● Facilitate resolution of issues concerning
inventory pricing and invoices by interacting with internal and external customers.
● Direct contact with customer shipments and
timely deliveries by shipping, receiving, and
distribution of orders.
● Maintain a positive internal working relationship with all departments.
Medical Receptionist
Delaware Vision Academy
2014 – 2015/ Wilmington, DE
● Greet and check in patients, and collect personal, medical, and insurance information.
● Schedule, reschedule, verify patient
appointments, and schedule appointments
with secondary care providers.
● Coordinate physician schedules and maintain
patient flow by communicating patient arrivals or
delays.
● Use medical software to manage patient records
and files; reinforce and uphold patient
confidentiality as HIPAA and clinic require.
● Manage office and medical supply inventories;
receive deliveries and organize supplies in
stockrooms and exam rooms.
Jeanine Maynard
2 Page
Vendor Coordinator
2012– 2013/ Wilmington, DE
● Recruited vendors to complete home appraisals
● Scheduled home appraisals and updated
the company’s system with vendor
information
● Tracked payments for appraisals
● Received inbound and outbound calls.
Customer Service Representative
Tribal Ventures/2011-2012
● Placed over one hundred outbound calls daily
● Processed customer loans via the internet and
phone
● Managed the upkeep of office equipment
New Accounts Representative
2010-2011/Wilmington, DE
● Placed over one hundred outbound calls to loan
applicants daily and processed applicants’ loans
● Completed third party verifications to approve
applicant loans
Customer Service Representative
Easy Money Acquisition
2008-2010/ Claymont, DE
● Analyze and process loan applications while
adhering to state guidelines
● Assist customers with financial needs and resolve customer complaints
● Responsible for a high volume of money transfers Claims Representative
Professional Associates
2007-2008/Newark, DE
● SAP Data Entry
● Placed outbound calls to insurance companies to
inquire about customer payments for medical
claims
● Initiated collections on outstanding accounts
Beauty Consultant
Customer Service Associate
2005-2007 / Wilmington, DE
● Educated and assisted customers with their
beauty products
● Resolved customer complaints
● Provided a comfortable and memorable shopping
experience
● Conducted physical inventory
Contact this candidate