Laboratory Operations and Product Management Professional

Travaughn A. Whiteside

+* ***-***-******** Meadbrook St, Las Vegas Nevada 89110

OH 44115 ****************************@*****.***

Professions And Jobs

Laboratory Operations Product Managing and Handling Business and Sales

Reliable, and resourceful employee with more than over a year of experience resolving customer complaints and increasing company profits and sales. Ability to cultivate key customer relationships in diverse workplaces. Expertise in customer services, Product Management and relationship-building and communication. A year of laboratory experience dealing with multiple clients and operation systems.

WORK EXPERIENCE

Laboratory Assistant

Cleveland clinic – Cleveland, OH

February 2021 – March 2023

Assisted in a high-throughput clinical laboratory environment, supporting routine diagnostic testing by preparing blood, urine, and tissue specimens in accordance with established protocols.

Worked under the supervision of certified laboratory technologists to handle sample accessioning, centrifugation, aliquoting, and storage while maintaining strict chain-of-custody and HIPAA compliance.

Maintained a clean and safe laboratory environment, conducting daily equipment checks, logging maintenance records, and performing calibration procedures on centrifuges and pipettes.

Participated in internal audits and mock inspections by ensuring that all documentation met CAP and CLIA standards.

Collaborated with the specimen processing team to reduce turnaround time by streamlining workflow and flagging mislabeled or contaminated samples for review.

Gained familiarity with laboratory information systems (LIS) and completed Epic Systems training, learning to accurately input and manage patient data, verify test orders, and monitor real-time sample tracking across departments.

Supported quality assurance initiatives by participating in control sample testing, cross-referencing manual logs with electronic records, and assisting with corrective action documentation.

Shadowed cytology and microbiology departments to gain broader exposure to specialized lab environments, enhancing understanding of clinical lab operations.

Received training on biohazard safety, infection control protocols, and emergency response procedures in a clinical setting.

Patient Service Specialist

Cleveland Clinic – Crile Building, Cleveland, OH

July 2023 – June 2025

Serve as the first point of contact for patients in a high-volume outpatient clinic, ensuring seamless check-in, registration, and appointment coordination across multiple specialties.

Trained extensively in Epic Systems, using the platform to manage patient demographics, verify insurance, schedule lab and diagnostic appointments, and maintain medical record accuracy.

Provided pre-visit and post-visit support, including confirming test orders, directing patients to specimen collection sites, and handling patient inquiries regarding lab results and procedures.

Collaborated closely with phlebotomists and lab staff to ensure specimens were properly ordered, labeled, and routed, minimizing pre-analytical errors.

De-escalated patient concerns with professionalism and empathy, regularly praised by both patients and staff for communication, multitasking, and service under pressure.

Assisted with kiosk onboarding during the rollout of Cleveland Clinic’s concierge model, educating patients on digital check-ins while balancing front-desk responsibilities.

Maintained accurate financial records by processing copays, issuing receipts, and updating billing data in compliance with HIPAA and internal privacy protocols.

Developed familiarity with medical terminology and test names through daily coordination of lab and diagnostic scheduling, increasing operational efficiency in specimen handling workflows.

Recognized for reliability and adaptability during staffing transitions, often training new hires and taking on additional clinics to meet operational needs.

T-Mobile – Cleveland OH 11/2021 - 2/2023

Part Time

Sales Representative

●Assists with troubleshooting smartphones and other smart devices

●Promotes items and products in a informal manner to customers

●Knowledge of POS systems and DocuSign

●Sustained positive relationships with customers

*Notes about this job.

I started my employment with only 2 co-workers and no manager besides the General Manager who would come in on Tuesdays for conference calls. The store did not get a manager until after a year of my being employed and that same manager was gone 4 months before the store was permanently shut down and I was laid off.

Burger King – Cleveland, OH 09/2020 - 10/2020

Team member

●Responsible for managing the production of convenient food products while ensuring quality service.

●Promptly respond to customer questions and issues.

●Quickly and efficiently severed food in high-stress environments.

●Constantly took the initiative to maintain store cleanliness throughout the workday.

●Maintained an excellent Drive-thru timer to ensure quick customer service and quality food.

EDUCATION

Campus International High School - Cleveland, OH

High School Diploma June 2021

First Graduating Class of an International Baccalaureate (IB) school

Cleveland State University Class of 2026

Major - Computer Engineering

PROFESSIONAL SKILLS

-Advanced use of Microsoft Word, PowerPoint, and Google Suite (Docs, Sheets, Slides).

-Comfortable working in both Microsoft Windows 10 and Mac OS X.

-Excellent communication skills with a focus on team-building and customer relations.

-Outstanding organizational, multitasking, and problem-solving abilities.

-Comfortable and efficient in working in high-stress situations

-Very punctual with task maintaining absolute accuracy toward goal.

LANGUAGE COMPETENCIES

English: Native language

Spanish: Elementary Proficiency

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