HR Generalist with Hospitality Leadership and Operations Expertise

Raquel Rhea

HR Generalist

********@*****.*** Murfreesboro, 37128, TN 708-***-**** https://www.linkedin.com/rrhea430 Summary

Dynamic HR Generalist with over 8 years of extensive experience in human resource management and operational excellence. Proven skills in recruiting, training, and enhancing employee satisfaction, leading to a 3.39 increase in guest satisfaction scores. Successfully managed renovation projects that improved operational efficiencies and boosted overall service quality. Committed to fostering effective communication and implementing HR initiatives that align with organizational goals.

Work Experience

General Manager, Best Western Plus Executive Residency, Antioch 04/2025 – Present

Directed a comprehensive renovation project for 24 rooms, coordinating effectively with staff, contractors, owners, and vendors to achieve timely completion with minimal disruption to guests.

Collaborated with staff to implement standard operating procedures, fostering consistency in service, enhancing guest satisfaction scores, and reducing expenses and payroll costs. Recruited, hired, and trained new staff to meet company standards and protocols, prioritizing guest satisfaction.

Oversaw daily operations by coordinating with the Executive Housekeeper for deep cleaning tasks, Maintenance for preventive upkeep, and Front Office Management for enrollments and inter-departmental communication.

General Manager, LaQuinta by Wyndham Nashville Airport, Nashville 05/2022 – 04/2025

Spearheaded renovation projects, liaising with staff, hotel management, and contractors to ensure timely completion with minimal disruption to guests. Elevated guest satisfaction scores and social media engagement by 3.39 for OSAT and 1.2 points for overall social media improvement.

Advanced TripAdvisor ranking from 89 out of 220 to 15 out of 220 within a four-month period.

Ensured guest safety by adhering to standard operating procedures and COVID-related protocols.

Recruited, hired, and trained new personnel to comply with company standards and protocols, focusing on guest satisfaction and rewards programs. Director of Operations, Holiday Inn Nashville Airport, Nashville 12/2018 – 05/2022

Enhanced OSAT scores by 0.61 from 2019 to 2020.

Boosted room cleanliness scores by 0.99 and bathroom cleanliness scores by 0.84 year- over-year.

Assisted in managing productivity and inventory in the housekeeping and laundry departments.

Strengthened the conditions of guest rooms and bathrooms. Human Resources Manager, Holiday Inn & Suites Chicago O’Hare Rosemont, Rosemont, United States

05/2015 – 11/2018

Addressed employee inquiries and concerns, providing referrals and recommendations to resolve issues.

Championed collaboration on a committee aimed at enhancing staff satisfaction. Facilitated effective communication among staff members. Contract Manager, Magid Glove & Safety, Romeoville 10/2012 – 05/2015

Evaluated data sources for accuracy, completeness, and timeliness through thorough analysis.

Formulated and maintained comprehensive data management and reporting systems. Instituted effective data management strategies and processes to optimize data quality and accuracy.

Human Resources Manager, Doubletree Hotel Chicago Oak Brook, OakBrook 02/2005 – 11/2010

Provided assistance to staff regarding HR-related issues. Promoted collaboration on initiatives aimed at enhancing employee satisfaction. Developed and instituted strategies to bolster staff morale. Housekeeping Management, Hyatt Hotels Corporation, OakBrook 06/1998 – 02/2005

Oversaw office operations, including administrative tasks, customer service, and scheduling procedures.

Supervised and trained a team of up to 25 personnel, fostering a productive work environment.

Formulated and implemented operational procedures for improved workflow and customer service.

Education

B.A., Liberal Arts and Science, Northeastern Illinois University, Chicago, United States 01/1996 – 05/2002

Skills

Languages

Spanish Fluent Italian Conversational

Forecasting Budgeting Staff Management Revenue Management Onboarding Training/Development Human Resources Administration Microsoft Applications PMS Systems (Opera, Opera Cloud, SynXis, OnQ, Fidelio) Customer Service Hospitality Recruiting Employee Relations Communication Data Management Microsoft Excel Attention to Detail

Contact this candidate