Aspiring IT Intern with Incident Response Skills
Resume:
HSAR REH
**********@*****.***
Jacksonville, FL *2216
https://www.linkedin.com/in/hsar-reh-3096522ba/
CAREER SUMMARY
Aspiring Technology Intern with experience working to improve performance of organizations serving hundreds of individuals each year. Adept at collaborating with others while ensuring high-quality services and programs. Career history of working to ensure compliance with organizational guidelines and industry best practices, promoting adherence to organizational policies and industry standards.
AREAS OF EXPERTISE
Wiring Technician Technical Support Resource Allocation Troubleshooting Processes Information Security Information Analysis Budgetary Oversight
PROFESSIONAL EXPERIENCE
YEAR UP SIMULATED INTERNSHIP PROGRAM Virtual Year Up & MAXX potential Simulated Internship Experience, Remote July. 2024 – Sept. 2024
Security Incident response team
Collaborate with internal teams and external vendors to manage and resolve complex security incidents.
Create and present detailed incident reports and post-incident reviews to senior management.
Incident response and management, troubleshooting, categorizing things,
Develop and implement incident response plans and procedures to enhance organizational readiness and minimize impact.
DOORDASH Jacksonville, FL
Delivery Driver Feb. 2024 – Jan. 2025
Promoted the highest caliber of offerings on behalf of food deliveries service organization.
Demonstrated exceptional customer service by maintaining a 5-star rating, resolving delivery issues promptly, and fostering positive relationships with clients.
Achieved a flawless safety record by adhering to traffic regulations and implementing defensive driving techniques, ensuring both personal safety and the secure transportation of orders.
EDUCATION & TRAINING
YEAR UP/FSCJ Jacksonville, FL
Information Technology Trainee Jan. 2024 – Jan. 2025
Year Up is an intensive career development program with 250 corporate partners, college-level courses, professional training, and a six-month internship.
Completed coursework in Excel, Microsoft Information Systems, Public Speaking, and Professional Skills with specialized training in Information Technology.
Obtained credits toward a certificate in Information Technology from Florida State College at Jacksonville.
Maxx Potential Internship Simulator Sept. 2024
Obtained certificate for completion of a comprehensive IT curriculum that simulated real-world challenges. Through hand-on learning, industry insights, and exposure to various IT roles, gained valuable skills and experience to advance career readiness in the IT field.
Wiring Technician skills
Installed, repaired, and maintained electrical wiring systems.
Conducted electrical testing to ensure systems were operating within specified parameters.
Followed safety protocols and local electrical codes in all tasks.
Maintained inventory of wiring tools, materials, and equipment.
TECHNICAL SKILLS
Jira, incident response Mobile device management, Hardware replacement, Operating systems, Computer system administration, Computer Network Configuration, Software Troubleshooting processes, Information Security, Remoting in, technical documentation, Technical Support, Information analysis, Resource Allocation, Microsoft SharePoint, Desktop Support, Proficient in Zoom, MS Word, MS Teams, HTML, Adobe Creative Suite, and Canva.
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