Licensed Pharmacy Technician and Operations Specialist
Resume:
C
Audrey Clark
**************@*****.***
Louisville, KY 40203
SUMMARY
Dedicated professional with a strong background in customer service and team management. Proven ability to enhance operational efficiency and streamline processes, leading to improved customer satisfaction. Receiving new prescriptions, verifying patient information, and entering data into the pharmacy system. Ordering medications off the website. Assuring accuracy with the prescription. Filling prescriptions and administrative task. I have 3 years experience as a business office manager with 15 years background in customer service over and data entry. Facilitated for over 3 years for Lean on me Trucking LLC. Skilled in team supervision, organizational efficiency, and communication, demonstrating a commitment to enhancing operations and customer experieonce.
My skills and experience would be a valuable addition to the company.
SKILLS
Telecommunication
Management
Budgeting
Marketing
Process Improvement
SAP
Word processing
Google Suite
Customer service
Driving
Math
Production Management
Inventory Control
Freight Experience
Organizational skills
Communication skills
Cash register
Telemarketing
Employee Orientation
Typing
Operations Management
Transportation Management
Logistics
Grocery store
Supervising experience
Sales
Strategic Planning
Team Management
CRM software
EXPERIENCE
Licensed Pharmacy Technician
Louisville, KY
ChewyCo/ Jan 2024 to Current
Greeting patients, answering questions about medications, and providing information regarding refills and side effects.
Patient data entry: Maintaining patient records, updating medication profiles, and ensuring accurate information.
Compliance with regulations: Adhering to pharmacy laws and standards regarding medication handling and safety.
Filling prescription orders, data entry, and sending shipments to pet parents.
Fulfill and organize orders to ensure the customer delivery process is efficient and accurate.
Assisted customers by processing prescriptions and providing medication information.
Operated pharmacy software to manage patient profiles and prescription records.
Educated patients on proper medication usage and potential side effects.
Business Office Manager
Travel
Lean on Trucking LLC/ Jan 2020 to Jul 2024
Managed all transportation or hauling needs within the business.
Worked within budgets; schedules, and route planning.
My job was to have the supervisor to assign trucks, ensure drivers know their routes, and keep track of vehicle maintenance needs.
I handled payroll, received and sent invoices for services rendered.
Facilitated orientation for new drivers.
Equipped them with proper materials such as PPE to do their job.
Supervised staff scheduling and coordinated team assignments for optimal performance.
Oversaw financial reporting processes and maintained accurate records of transactions.
Implemented office policies and procedures to enhance organizational effectiveness.
Facilitated communication between departments to support collaboration and project success.
Enrollment Specialist/ Benefit specialist
Louisville, KY
Anthem Blue Cross BlueShield/ Jan 2019 to Dec 2020
Performed quality checks of benefits-related data.
Assists members regarding benefits claim issues and plan changes.
Distributed all benefits enrollment materials and determined eligibility within their plans.
Enrolled beneficiaries with carriers and process life status changes.
I also enrolled and disenrolled members handled applications, collected information, provided advice and determined candidates' eligibility for healthcare policies and educated them on policy updates, changes, and new features to their plans.
Coordinated with healthcare providers to ensure accurate member data management.
Assisted members in resolving billing inquiries and claims issues effectively.
Maintained detailed records of member interactions and enrollment activities.
Customer Service Representative data entry/ sales Warehouse Associate
Louisville, KY
Malone Staffing Agency/ Apr 2013 to Jun 2018
Data entry Customer service representative: Answered incoming customer calls regarding billing, and service questions.
Data Entry (Processing Applications).
Customer service representative Warehouse: answered inquiries, addressed troubleshooting problems, processed refunds, maintained records of all transactions, and referred them to other services when necessary.
Assisted customers with inquiries and resolved issues efficiently.
Provided product information to enhance customer understanding.
Documented customer interactions in the internal system diligently.
Collaborated with team members to improve service delivery processes.
EDUCATION AND TRAINING
Bachelor's degree: Criminal Justice
Indiana Tech
Fort Wayne, IN
CERTIFICATIONS
Driver's License, 10/01/99, 08/31/26
Pharmacy Technician License, 12/01/23, 03/31/25, PT00384364
PERSONAL INFORMATION
Willing To Relocate: Anywhere
Authorized To Work: US for any employer
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