Account manager

Lauren Chin-Bates

Edgewater, NJ **************@*****.*** 201-***-**** LinkedIn

Professional Summary

Account Manager with 5+ years of experience managing 20–150 SMB and mid-market accounts in SaaS, e-commerce, and logistics. Skilled in client success, QBRs, CRM management (Salesforce & HubSpot), and cross-functional reporting. Proven record of supporting senior managers with presentations, performance analysis, and client deliverables while building trusted partnerships that improve adoption, retention, and revenue growth.

Core Skills

•SMB & Mid-Market Account Management (20–25+ concurrent accounts)

•Client Success: Monthly Check-ins, QBRs, Renewals

•CRM & Reporting: Salesforce, HubSpot, Google Analytics

•Google Workspace: Docs, Sheets, Slides

•KPI Tracking & Executive Reporting

•Cross-Functional Coordination (Sales, Ops, Product, Finance)

•Training Development & Client Onboarding

Professional Experience

Account Manager – Employee Purchase Program (Contract)

Samsung Electronics America Englewood Cliffs, NJ Apr 2025 – Present

•Serve as primary contact for 25+ SMB/mid-market enterprise accounts (PayPal, Deloitte, PGA, Tesla).

• Conduct regular check-ins and Quarterly Business Reviews, presenting adoption insights and ROI.

• Track and manage accounts in HubSpot and Salesforce, providing data-driven recommendations.

• Support senior managers with executive reporting, presentations, and client submissions.

• Partner cross-functionally with product, ops, and marketing to optimize program adoption.

Key Wins: Increased client participation by 20% and improved adoption timelines by 30%.

Account Manager – Delivery Hub (Last Mile Logistics) (Contract)

Amazon New York, NY Aug 2024 – Feb 2025

•Managed 150+ Delivery Service Partners (DSPs) while focusing on SMB account health and performance.

•Led weekly performance reviews; improved DSP KPIs by 45% through reporting and coaching.

•Partnered with Ops, Tech, and Finance to forecast, scale capacity, and track budgets.

•Produced reports and decks for senior leadership, improving transparency on client operations.

Director of Member Experience / Senior Account Manager

Sky’s the Limit Oakland, CA (Remote) 2021 – 2024

•Managed $5M partner portfolio (HP, Accenture, Google) with 95% renewal rate.

•Directed onboarding and adoption programs, delivering 40% churn reduction.

•Delivered 50+ client presentations, training sessions, and QBRs to drive product utilization.

•Built reporting dashboards and playbooks for senior managers, improving client communication and efficiency.

Sales & Partnerships

Sage Hospitality Asbury Park, NJ 2018 – 2021

•Managed SMB and mid-market accounts across luxury brands (Ritz-Carlton, Four Seasons).

•Designed and executed B2B promotional campaigns, exceeding sales quotas by 15%.

•Delivered reporting and presentations for leadership on campaign ROI and client growth.

Key Achievements

•Reduced onboarding timelines by 30%+ through process optimization.

•Built scalable client training materials adopted across enterprise accounts.

•Generated $14M+ in revenue and achieved 95% retention across portfolios.

•Delivered 50+ client-facing QBRs, training workshops, and executive presentations.

Education & Certifications

•B.A. in Business Management, West Virginia University

•A.A. in Fashion Design, Fashion Institute of Technology

•Project Management Professional (PMP)

•Certified Strategic Account Manager (CSAM)

•HubSpot Sales Software, Google Analytics Certified

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