Senior Performance & Training Leader with KPI Expertise

Hisham Ahmad Sameer Kayali- CV

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Nationality: Syria/ Palestine

Marital Status: Married

Mob: +971-**-*******

E- mail: ********.**@*****.***

LinkedIn:

https://www.linkedin.com/in/hishamkayali/

Objective

To secure a position in a well-established organization with a motivating environment where I can continually enhance my skills through appreciation, empowerment, and motivation. I am seeking a role that challenges my mind, leverages my expertise, and aligns with my qualification.

Experience Freelance: MASSAR SOLUTIONS LLC Senior Business Consultant & Trainer Nov 2022 – Present Alpha UK Training & Consultancy LLC Dubai, UAE Mar 2021 – Oct 2022 Ayrate Technologies FZ LLC Dubai, UAE May 1999 – Feb 2021 Dubai Municipality (DM) Dubai, UAE Strategic Planning & Performance Management:

§ Consultancy: as a Senior Strategy & Performance Management Specialist I oversaw the implementation of the

"Mystro" strategy and performance software for Dubai Police at Ayrate FZ. LLC. managing the project as an external consultant.

§ Strategic Planning: I actively participated in updating Dubai Municipality’s strategic plan based on balanced scorecard (BSC) perspectives, develop and implement of comprehensive corporate strategies, ensuring alignment with long-term organizational goals and objectives for the cycles of 2010-2014, 2013-2015, and 2016-2021.

§ Performance Management: from July 2003 to 2009, I served as the Head of Performance Measurement Unit, Admin. Development & Quality Department (AD&QD) in Dubai Municipality. also acting as the Head of Performance Management Section.

§ Training: I am a certified "Master Trainer" for the Train of Trainer Program. I conducted various training sessions and workshops for leaders at Dubai Municipality, such as creating KPIs, target setting, and Customer Happiness using 7 Stars standard. My responsibilities included online and offline training, E-learning material preparation, and evaluating Training Needs Assessment (TNA) to identify gaps.

§ I led the team in developing, designing, establishing, and continuously monitoring Key Performance Indicators

(KPIs) and performance dashboards using Software such as OpenText (PBviews Actuate Performance Scorecard) and Power BI for all 34 DM Departments (2015-2020) and played a key role in automating the Performance Management System using OpenText software.

§ Prepared and presented detailed performance reports and strategic recommendations to senior management, highlighting achievements, challenges, and future strategic pathways.

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Business Process Management & Operational Assessment:

§ I assessed DM's Business Process Management framework objectives, redefined business processes, and designed operational performance management manuals and metrics for key processes. I contributed to the development of DM services improvement strategy (2016-2021) and participated in the corporate Business Process Audit program.

Risk Management:

§ I formulated a comprehensive risk management framework, addressing risk identification, assessment, mitigation plans, and integration into activities and functions. Hisham Ahmad Sameer Kayali- CV

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Additional Achievements:

§ I contributed to the development of criteria for the "Positive Digital Citizenship Award" and own the intellectual property for the "Key Performance Indicator Manual: A Practical Guide for KPIs Development and Targets’ Setting of Dubai Municipality." I headed a team in writing booklets on quality and ISO 9001:2000 training guidelines for DM.

§ Internal Certified Trainer in performance management and balanced scorecards. Education

PH. D IN ECONOMIC SCIENCE

Plekhanov University of Economics. Accredited by University of Toronto- Canada and Accredited by MOHESR- UAE.

BACHELOR’S DEGREE IN TRADE ECONOMICS & MASTER OF SCIENCE IN ECONOMICS

National Institute of Economics – Belarus.

Dec. 2022 Certified Trainer: Train the Trainer Program (TTP)- HRD Academy UK. Mar. 2021 Certified LEAD1x: Exercising Leadership: Foundational Principles- Harvard University. Sep. 2015 Completed Palladium Kaplan-Norton Balanced Scorecard Certification Boot Camp Training. June 2015 Certified Senior Assessor (EFQM licensed Assessor 2015- 2017). Jan. 2011 Certified Internal Government Excellence Assessor, Dubai Executive Council. Skills:

§ Analytical thinking

§ Team work

§ Result oriented

Technical Skills:

§ Microsoft Office

§ OpenText:

PBviews- Actuate BIRT Performance

Scorecard (Performance Measurement

Software)– Main Sysadmin

§ MS projects

§ MS Office Visio

ALPHA UK Trainers & Consultants

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