IT Technician with Hardware & Support Expertise

Eric W. Yates

*** ******** *** - *** **, Holbrook, NY - (631) 774 – 5323

Summary of Qualifications:

Knowledgeable professional with advanced experience in computer hardware, software installation and repair. Confident decision-maker with demonstrated abilities in well handling simultaneous tasks and assignments. Skilled in building a strong rapport with clients and vendors, in conjunction with the capacity for working efficiently in both a team and an independent environment. Additionally, possesses strong organizational, communication and time management skills..

Summary of Skills:

Customer Support: In-house (phone), Field, On-call Duty, Client Inventory management (Intune, Excel), Staff Training

Operating Systems: Windows 11, 10, 8, 7, XP

Antivirus Software: Avast, Cylance, McAfee, Norton

Hardware Experience: Desktop/Laptop repair to board level – Compaq, Dell, HP, IBM, Toshiba and compatibles

Provisioning: AutoPilot, Multi-casting, Windows Resetting, Mstsc, Imaging/HD Cloning, Diagnostics/Repair (Regedit)

Microsoft: Microsoft: Office365, Entra - Azure Active Directory – RMM (IT Glue and Proprietary Ticketing Systems)

Printer Repair: Laserjet, inkjet, Dot matrix – HP, Lexmark, Brother, Xerox, Epson, Canon

Audio/Video Conferencing: Meet, Skype, Teams, WebEx – Axis Cameras

CCSI JOB DUTIES

Maintained Inventory and Users Account information via (Entra (Intune)\Excel) for large clients

Provided Technical Support on 24\7 basis both Onsite and Remote for large clients

Trained staff members in provisioning, troubleshooting \ diagnostics

Repaired laptops\Desktops and printers to board level, in conjunction with logging in Connect Wise Ticketing System

Performed Multicasting, Resets\Refreshes, Password updates for clients on site and remote via Microsoft Entra (Intune)

Installed and Repaired Axis Cameras

CCSI Tech Support Engineer In-house/Field

1995 – 2024

Micro2000 Computer IT Technician/Consultant

1994 – 1995

Wilson Business Systems Hardware-Software Engineer/Consultant

1993 – 1994

Long Island Lighting Company Online Operation Specialist

1989 – 1993

Education

Computer Career Center

Networking Technologies, Computer Repair, PC Telecommunications

1994

York College / City University of New York

Bachelor’s Degree in Computer Science

1989

Certifications:

CompTIA A+

Windows 10 - 224*-********

Windows 11 - 475*-********

Networking - 148*-********

References: Available upon request

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